I can see that you've managed to file a complaint. Did you find out what the issue was before when you couldn't submit it, please? I'd really like to know.🤔
Soon our team will start to investigate this issue of yours, and I hope that it won't be long before we'll be able to understand it better.
Just allow me to ask if you contacted your bank, just in case, to ask them about all this.
This casino stinks ! I lost £7000 then won £9000 and got the same treatment as all the others its rogue and a scam !😳😳
Could you tell us more about it, please?
We would like to learn some more details.
They let me deposit with card and withdraw then said you cannot withdraw with card there is a problem and were getting me to change it to crypto then I ended up losing it all they know what they are doing it went on for ages plus an investigation in to game play
¿Te pidieron que pagaras en criptomonedas? ¿Cómo que perdiste todo?
He consultado con mi banco y no han intentado transferirme dinero en absoluto. Nada de nada. Siempre recibo una notificación, he consultado con ellos y nadie ha intentado nada en absoluto.
I mean they said we will convert your winnings to crypto to withdraw and I lost the money again due to waiting so long
¿Cómo perdió? ¡Qué injusticia!
They let me deposit with card and withdraw then said you cannot withdraw with card there is a problem and were getting me to change it to crypto then I ended up losing it all they know what they are doing it went on for ages plus an investigation in to game play
Could it be due to some technical issue, though?🤷♀️
Sometimes it is not even the casinos fault, you know. There could be something on the payment provider side.
Sorry, but in my opinion, losing your balance wasn't on the fault of the casino. We need to try to be more patient sometimes to get what we want.
How long did it take, actually? You said it went on for ages.🤔
He consultado con mi banco y no han intentado transferirme dinero en absoluto. Nada de nada. Siempre recibo una notificación, he consultado con ellos y nadie ha intentado nada en absoluto.
Okay, thank for the information.
Now I hope that we will be able to see some further development in your case. Our team needs to get deep into it.
Please be patient, and I will keep my fingers crossed for you to get the money quick.🤞
It was a month maybe more they do it hoping you keep playing and lose it all seems odd it happens so much if a glitch my arse !😂
It is really long time to wait, you are right. I just don't like pointing fingers without knowing exactly the reason for delay.
But I surely understand your frustration.
Yes Romi I know you cannot say too much I get that I got any other withdrawal fast for low amounts it was when I won the big amount but they had started to suggest I could only withdraw by card for so long as it was becoming difficult ?
So you believe that it is only when it comes to the larger sums, right?🤔 Interesting.
Well, I just hope that it was not intentional, because technical glitches can occur at any time and anywhere.
I believe so Romi and also by looking at the history of similar issues
With all honesty, if I had to wait for more than a month, I would most likely feel the same. It's troubling to see how casinos fail to handle decent communication, which may quite easily prevent such thoughts. That's just what I think about it.
hello, have you solved the withdrawal at Ybets? I have also had withdrawals for a few days and they are not being processed..
Would you like to tell us more about all this? Maybe we could help somehow.
Hi Romi, what do you want me to say about? I didn't really understand
My case as no evolution.. i did a complain almost a week ago. For 5 days i have no answers from casino guru, you guys stoped answer 🙁
Can anyone help me?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
