hace 5 meses
No puedes escribir, solo cosas que creas que son realmente relevantes para el caso, pero te recomiendo reenviar tu correo electrónico de queja detalladamente a todos los correos electrónicos que te envié arriba.
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How to contact the Antillephone N.V. (Curaçao) licensing authority (página 10)
hace 5 meses
De acuerdo, lo haré. ¿Qué tan rápido fue para ti?
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hace 5 meses
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
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hace 5 meses
Sólo puedo estar de acuerdo contigo. ☺️
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hace 5 meses
Fue un proceso largo en el que aprendí mucho, principalmente que hay casinos que no se pueden resolver con unos pocos correos, hay que quejarse en sitios públicos, como le estaba explicando a Jenny, algunos casinos y reguladores le dan más importancia a las quejas. escrito en TrustPilot. ¡Cuanta más exposición tengas, mejor! Los casinos de Curazao, especialmente aquellos con licencia de Antillephone NV o CEG, normalmente no quieren mostrar mucha atención... normalmente tienen mucho que ocultar.
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hace 5 meses
Fue una semana Jenny. Pero BetOnRed realmente le dio mucha importancia a la queja de TrustPilot.
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hace 5 meses
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
hace 5 meses
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
hace 5 meses
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Editado por el autor hace 5 meses
hace 5 meses
Sí, lo hago, y supuestamente el caso ha sido entregado al regulador, pero eso es lo que dice Roku Bet... No tengo ningún correo electrónico de Antillephone NV que confirme esto. Pero Roku Bet tiene licencia de Antillephone, pero ahora está "controlado" por el equipo de cumplimiento de eMoore NV, que me pareció una entidad más creíble. Al menos el sitio web de eMoore NV tiene direcciones, correos electrónicos y lugares donde presentar quejas.
Adjunto fotos del sitio web de Roku y la respuesta dada en el Portal Portugués Queixa.
¿Puede CasinoGuru ayudarme con estos datos? ¿Se pone en contacto con el equipo de cumplimiento de eMoore NV? Por cierto, aunque la licencia de Roku Bet y BetTilt es de Antillephone, es una sublicencia, ¿no tiene que seguir el grupo Abudantia BV las reglas de las leyes de Master License Curaçao? Por favor, ayúdame.
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hace 5 meses
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
hace 5 meses
Mira, tal vez no estés muy lejos de la verdad, muchos de estos casinos como Leon y Twin siempre estarán ubicados en países del este, concretamente en Rusia. Si usan un sitio web llamado "fugas offshore" y buscan "ORing Limited" o "Moonlite NV" te volverás loco 😂 hay al menos 20 empresas diferentes vinculadas a Casino Leon Bet
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hace 5 meses
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
hace 5 meses
..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
hace 5 meses
Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
hace 5 meses
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
hace 5 meses
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
hace 5 meses
I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
hace 5 meses
Según tengo entendido, EM Group, eMoore NV ahora maneja quejas y cumplimiento para Roku Bet / Abudantia BV y una gran parte de los casinos de Curazao. Si la empresa responde más rápido y es más relajada incluso en los correos electrónicos, ¿por qué CasinoGuru no debería intentar ayudar a sus fieles seguidores y visitantes del sitio web? Porque no olvides que tu objetivo, además de evaluar casinos, también es ayudar a los jugadores a solucionar problemas, por eso está la parte de quejas.
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hace 5 meses
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
hace 5 meses
Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
hace 5 meses
Se me acaba de ocurrir que también escribí a Trustpilot cuando me quejé de ninecasino. No sé si eso ayudó, pero obtuve mis ganancias. Probablemente eso pueda ayudar mucho. La CEG había amenazado con sanciones y multas porque el casino no reaccionaba. Triste pero cierto. De repente aceptaron mi oferta del 50% y pagaron a la velocidad del rayo.
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hace 5 meses
Al quejarse en los lugares correctos, escribir correctamente, mostrar todas las pruebas y violaciones de las reglas del Casino al regulador, ¡es posible llegar a donde desea! En este caso no les di ni un minuto de descanso... como puedes ver aquí, BetOnRed se apresuró a reembolsar el importe gastado en el juego. Sólo tenía que demostrar que no hay suficiente KYC o protección para jugadores en el sitio... de hecho, ¡ninguna! 
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