GGBet Casino - El retiro del jugador ha sido cancelado.

Well, my case is the following, I've been playing at ggbet for a long time, I made a deposit every week sometimes 3 times a week, until then everything was fine with my account, I already did a security check at the beginning, I already made withdrawals and everything was going very well , I actually liked the casino a lot, then these days I wanted to play and I had no money in my account, and I used my husband's bank card to top up 74 reais, in innocence because I didn't know that this was prohibited by the casino, right I lost this amount playing, when it was yesterday 01/06/2022 I made a deposit of 80 reais again from my normal pix account, I played I won 150 reais I went to withdraw and to my surprise my account had been blocked for this reason, I ask earnestly for God help me because I didn't know about this rule and I'm a very faithful player at this casino and I'm feeling very wronged about this situation! For the love of God help me!

Bom meu caso é o seguinte, jogo na ggbet a muito muito tempo, fazia depósito toda semana as vezes 3 vezes por semana, até então tudo certo com minha conta ,já fiz verificação de segurança no início, já fiz saques e tudo corria muito bem, inclusive gostava muito do cassino, aí esses dias quis jogar e estava sem dinheiro em minha conta, e usei o cartão bancário do meu esposo para fazer uma recarga de 74 reais, na inocência pois eu não sabia que isso era proibido pelo cassino, certo perdi este valor jogando, quando foi ontem 06/01/2022 fiz novamente um depósito de 80 reais aí da minha conta pix normal, joguei ganhei 150 reais fui sacar e para minha surpresa minha conta tinha sido bloqueada por este motivo, eu peço encarecidamente pelo amor de Deus me ajudem pois eu não sabia desta regra e sou jogadora muito fiel deste cassino e estou me sentindo muito injustiçada com esta situação! Pelo amor de Deus me ajudem!

Dear Josi903,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT

...

8.3. The customer confirms that they will only deposit funds from their own account, bank card, or system, registered in the customer’s name, and will only use their means of payment to deposit funds to their own account. The customer must not use the details of third parties to withdraw funds and must not allow third parties to make withdrawals using the customer’s payment details. If it is established that this term has been violated, we reserve the right to request documents from the customer and the owner of the payment details. In the event that these documents cannot be provided, we reserve the right to block the account in question and stop any activity on it until the identity confirmation process has been successfully completed. If this term is violated again, the accounts in question will be blocked and all winnings will be confiscated. In the event that a customer adds an additional payment option, they agree to complete an additional verification process for that payment method."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

I didn't know this information, and my last earnings were due to my deposit made on my own account, as I said earlier for the amount of 74 reais deposited with my husband's card I lost playing, and I won't admit losing my value because I don't think this is a violation of nothing, I have always played correctly at this casino, I want to withdraw my funds! Please don't help!

Eu não sabia desta informação, e meus últimos ganhos foram decorrentes do meu depósito feito pela minha própria conta, como disse anteriormente p valor de 74 reais depositado com o cartão do meu marido eu perdi jogando, e não vou admitir perder meu valor pois não acho isso uma violação de nada, sempre joguei da forma correto neste cassino, quero sacar meus fundos! Por favor né ajudem!

I wish I could be of more help. Unfortunately, since you deposited funds into your account using a payment method that doesn't belong to you there's not much we can do for you. Please understand that it is one of the essential rules to use your own funds only to gamble and your payment methods to deposit and withdraw winnings.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.