Heybets Casino - El jugador afirma que el pago se ha retrasado.

I created an account after reading a reddit post giving it a good review. Deposited 65 dollars and not even a couple hours later I was up over 4k playing Mines. I only requested a withdrawal of $450 at first, and not a single cent has made it to my account. Support has completely disappeared and so has my remaining balance.

I reached out to the Curcao Gaming Board (because their logo is displayed on teh site) to submit a complaint. They informed me that this casino is not under their jurisdiction (therefore my case is dismissed). Meaning they're lying about where they are operating out of, who they are, and almost definitely are a complete scan from start to finish.

Don't out your money here, please.

Dear msmahaj722,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear msmahaj722,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear msmahaj722,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I reported the casino to the Curacao Gaming Control Board. They informed that the casino, Heybets.com, was not licensed by them and therefore could not help me with my complaint. However, the website displays Curacao License logo on the bottom of their page. This casino is unlicensed and 100% a scam. I also still have not heard from the casino regarding my funds. I have written it off as a loss at this point.

If you can help me recover the funds, that would be fantastic. But I am not getting my hopes up.

Dear Msmahaj722,

Could you please let us know how long your withdrawal has been pending? Additionally, is your account fully verified? Lastly, was your balance accumulated through a bonus, or solely through real-money deposits?

Thank you, and I look forward to your response.

Best regards,

Nick

I have been waiting for my withdrawal since mid October. I think it was either the 18th or 19th. I can no longer access my account. I mad attempts to verify my identity which were pending at the time of the incident.

I did NOT accept or participate in any bonuses offered by the casino. I won through real-money deposits I made myself.

Dear Msmahaj722,

Please forward the communication between you and the casino regarding your withdrawal and account closure to nikolas.b@casino.guru for further review.

Regards,

Nick

Dear msmahaj722,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of msmahaj722. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear msmahaj722, I will be now forwarding your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, msmahaj722!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

I have attempted to contact them repeatedly. I'm 99% certain they are fraudulent.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team