King Billy Casino (Curacao) - El jugador tiene problemas para completar la verificación de la cuenta.

How can I withdraw the credits from this site, they don't approve my documents, it's just on the yellow clock....you have to top up....because I'm afraid to top up and I couldn't withdraw my funds

Como eu consigo retirar os crédito desse site eles não aprova meus documentos fica só no relógio amarelo....tem que fazer recarga....pq.to com medo de fazer a recarga e não consegui retirar meus fundos

Dear Peggy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that you have accumulated your winnings with a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Luid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.