Limitless Casino - El jugador tiene problemas para completar la verificación de la cuenta.

So I've been trying to get verified by limitless casino for literally almost 2 months I've sent a verification form several times and then one time customer support recommended for me to take a picture with the casinos name my username and the date and hold it up next to my face I did that two separate occasions a couple weeks apart I've sent them a dozen emails with verification forms and I don't get no response or anything every now and then chat will say be patient there's a lot of verification forms coming in is the most recent excuse and I understand a week or two or even three but not 2 months I just want to get verified so I can withdraw my money

Dear heatherraines184,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? If I understand correctly, you accumulated your winnings from a No Deposit Bonus. Have you been asked to place a minimum real money deposit to verify your payment method, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear heatherraines184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's still not resolved and yes it's from no deposit and I'll did a small deposit to verify but I talked to support and they said send an email to 🏧 Ng with a new email. I sent them an email and asked if it was necessary and they responded no it's fine we will notify you with anything else we may need. Ive gotten that auto generated email from them before when this first started.. I do appreciate your help. And still need it I'll do whatever I have to on my end thank you

Thank you very much, heatherraines184, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you heatherraines184 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Limitless Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello Peter,

Hello heatherraines184.

We hope that you are well and safe.

Please note that we have reviewed your account and found the following.

The information you have provided, username and e-mail address, are associated with an account that has no winnings and is actually a duplicate account of yours. This account was deactivated on the 28th of April.

Your main and now only active account is registered under a different username and e-mail address.

Given that you have already deposited on said account using cryptocurrency, no account verification was requested of you when you have made your initial withdrawal request. However, as you were not able to reply to the payout confirmation email, which is a mandatory security step, our team has made a request that you update your e-mail address.

This is done by sending a photo of yourself holding a piece of paper on which the current date is written, your username, and the name of the Casino.

The documents above should be sent by e-mail from the e-mail address you can and wish to use from now on.

The documents above need to be sent to documents@limitlesscasino.com e-mail address.

We must also add that we have reviewed our inbox and no documents have been sent from either of your registered e-mail addresses.

Please provide the requested documents so we may proceed with the finalization of your withdrawal.

Thank you for your understanding.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

I have sent these documents and from my email my only email.. not sure what you mean I have 1 account ... My boyfriend has an account but I use mine he uses his and we done live together but imma senns again for the 9th time and send screen shot on here

Hello Zaidengrandma,

I hope that you're well.

Thank you for sharing all these documents and screenshots with us.

Unfortunately, none of the e-mails you have sent have reached our end either from your old or new e-mail address. We have checked the Spam and Trash folders as well.

Given that documents@limitlesscasino.com is a valid and active email address and as we have not received any of your e-mails, we must try an alternative e-mail address

We would like to ask you to try and send the documents to pitboss@limitlesscasino.com and to inform us the moment you have done so. We will forward the documents to our Fraud & Risk Department immediately.

Should the problem persist, we will contact you straight away.

We will be expecting your reply.

Thank you for your understanding.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Dear heatherraines184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for delayed response... Ok I sent it to the other email you gave me. Thank you for responding and trying to help figure this out.

Sending that last email made me realize I prolly hav e proof that you received all of them cause I always get a confirmation

so here they are dating back from may 8th about every 2 weeks or so

Hello heatherraines184,

We trust that you're well.

Please note that we have once again reviewed our inbox and we still have no e-mail sent from any of the e-mail addresses related to your accounts.

To proceed with updating your e-mail address on your account, please provide the requested files to documents@limitlesscasino.com.

We would also like to emphasize that we stand to gain no benefit by delaying your request. On the contrary, by updating your e-mail address we can finally introduce you to our Instant withdrawals.

Once again, we implore you to send the requested documents.

Thank you for your understanding and we will be expecting your e-mail.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Dear heatherraines184,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok I'll send it again from heatherraines184@gmail.com the same one I sent it from several times the same one you responded saying you received it when I sent it as I showed the screen shots but if another time will help I'll give it a go.. here gos nothing

I got a confirmation from you Again as always....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello heatherraines184,

We hope that you are well.

We would like to mention once again that you already have an account registered with the heatherraines184@gmail.com email address. You will not be able to change your email address on your active account as it has already been used. The registered email address on your active account is djfreebird50@gmail.com. Please upload your documents using this email address or, if you wish to change your email address, please change it to a different one.

Additionally, to upload your documents, you may use this link - https://limitlesscasino.com/upload-files?type=account, given that we have not received any of the emails you sent.

Please follow the instructions provided so you may complete your account verification.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

Ok I sent documents on the link ho

Hello heatherraines184,

Hope that all is well.

We are delighted to inform you that your Account is now fully verified! If you check your inbox, you should also see an email from the Fraud & Risk Team confirming this.

Should you need any additional assistance in finalizing your first withdrawal request, please do not hesitate to contact our customer support through Live chat or by e-mail at support@limitlesscasino.com.

Thank you for choosing Limitless Casino!

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Yes!!! Thank you limitless and casino guru! I reall Appreciate everyone’s help and working with me Now I’m excited to play again

Dear heatherraines184,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter