Megapari Casino - El retiro del jugador se retrasa.

I had already filed a complaint; I want to withdraw my money and I can't. They tell me I can't withdraw because the method I used to deposit is not available for withdrawal. So, why allow deposits through a method that doesn’t support withdrawals? Then they made me deposit more money into the casino, saying that "if I deposit more money using a new payment method that permits withdrawals, I would be able to withdraw the rest of my funds." That didn’t happen. I deposited the new amount with the payment method they indicated, bet that money on a wager over 2, and still, I was not allowed to withdraw my money. I need my money now; I am tired of fighting for what is rightfully mine.

ya había hecho un reclamo, quiero retirar mi dinero y no puedo, me dicen que no puedo retirar por que el medio donde hice el deposito no esta disponible para retiro, entonces, por que permiten depositar por un medio que no tiene retiro? luego me hicieron ingresar mas dinero al casino, diciendo de que "si ingreso mas dinero con un nuevo medio de pago que permita retiro, podre retirar el resto de mis ingresos" cosa que no sucedió, ingrese el nuevo monto en el medio de pago que me indicar, aposte ese dinero en apuesta sobre 2 y aun asi no me permitió retirar mi dinero. necesito mi dinero en estos momentos, ya estoy cansado de pelear por lo que me corresponde

Dear carlosgonzalezbaeza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What payment methods did you use?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello there, dear carlosgonzalezbaeza and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Have you made any successful withdrawals before? none at the moment

Could you please confirm that you have passed the KYC verification? I have passed everything without any problem.

Did you accumulate your earnings with or without active bonus? I don't have active bonuses

What payment methods did you use? webpay and then they made me deposit more money to activate webpay by astropay but I still couldn't withdraw my money

Could you please share your communication with the casino regarding withdrawal? Please send emails or chat transcripts to my email at dominika.l@casino.guru , or post screenshots here. The information is in a case that was closed on this same platform but I will send you the answer by email anyway, thanks!

¿Has realizado algún retiro exitoso anteriormente? ninguno por el momento

¿Podrías confirmar que has pasado la verificación KYC? he pasado todo sin problema

¿Acumulaste tus ganancias con o sin bono activo? no tengo bonos activos

¿Qué métodos de pago utilizaste? webpay y luego me hicieron depositar mas dinero para activar webpay by astropay pero aun asi no pude retirar mi dinero

¿Podrías compartir tu comunicación con el casino en relación con el retiro? Envía correos electrónicos o transcripciones de chat a mi correo electrónico en dominika.l@casino.guru , o publique capturas de pantalla aquí. la informacion esta en un caso que me cerraron en esta misma plataforma pero de todas formas te envio las respuesta por el correo, gracias!

Dear carlosgonzalezbaeza, 

Thank you for your patience as we’ve investigated your case. We’ve reviewed the situation, and to proceed with your withdrawal, you will need to verify your AstroPay wallet details with our Security Department. We apologize for any additional inconvenience, but this is a necessary process. 

To verify your AstroPay details, please contact at security@megapari.com, include your player ID, and mention that you need to confirm your AstroPay wallet information. You will receive further instructions via email.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Email sent, I will wait for the email response and come back with comments

correo enviado, esperare la respuesta del correo y vuelvo con comentarios

Please tell me if this is a scam so I can stop wasting my time and losing my money.

por favor díganme si esto es una estafa para dejar de perder mi tiempo y dar por perdido mi dinero.

Dear carlosgonzalezbaeza,

We sincerely apologize for the prolonged difficulties you’ve encountered with your withdrawal. After reviewing the situation, I can confirm that you successfully processed a withdrawal of 190,000 CLP on August 23rd. Could you please confirm if you have received the funds?

Thank you for your patience and cooperation in resolving this matter.

Best regards,

MegaPari Team

solved, I was able to withdraw my money with the selected payment method

thank you

solucionado, pude retirar mi dinero con el método de pago seleccionado

gracias

Dear carlosgonzalezbaeza, have you received the money, please?

Dear carlosgonzalezbaeza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear carlosgonzalezbaeza,

Based on the latest response from the player, we will now mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru