Slotsberlin Casino - El retiro del jugador se ha retrasado durante un mes.

Hello,

I requested a payment of 1588eur on March 31, 2021.

Have the sales conditions as well as the amount of the stake according to the terms and conditions '' behavior.

After applying for the payout, I received an email that the processing time would take 7-21 days.

Live chat and email support mean I should wait but nothing happens. The status is still "in progress" since March 31, 2021

am very disappointed with the casino, such a payout length cannot be justified.

Verification with KYC and also with passport and bank statements were successfully carried out and also confirmed by the support.

Hallo,

habe am 31.03.2021 eine Auszahlung in Höhe von 1588eur beantragt.

Habe die Umsatzbedingungen sowie die Höhe des Einsatz gemäss den AGB ´´verhalten.

Nach Beantragung der Auszahlung bekam ich eine Mail das die Bearbeitungszeit 7-21 Tage dauert.

Live chat und Emailsupport meint ich solle warten aber nichts passiert. Der Status ist immer noch "in Bearbeitung" seit dem 31.03.2021

bin sehr enttäuscht von dem Casino, so eine Auszahlungslänge ist nicht zu rechtfertigen.

Verifikation mit KYC und auch mit Reisepass und Kontoauszügen wurden erfolgreich durchgefürt und auch vom Support bestätigt.

Dear francodn,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you’ve accumulated your winnings with an active bonus? Could you please advise if you’ve received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

forgot, is my first payout at Slotsberlin

hatte vergessen, ist meine erste Auszahlung bei Slotsberlin

Thank you very much, francodn, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and let them know about your issue.

The casino responded us through e-mail. I would like to ask them now to respond here and help us resolve the issue.

Hello, first of all thank you for your effort, unfortunately I have not received an email from the casino and the status is still "Processing" as of May 4th, 2021 2.30pm.

Hallo, erstmal danke für Ihre Mühe, ich habe leider keine E-Mail vom Casino bekommen und der Status ist immer noch "Auf Bearbeitung"Stand 04.05.2021 14.30uhr.

Hello again,

I looked at Slotsberlin this morning and it said the following:

No.TypeDateAmount (€) StatusReasonAccount balance58102216Payment (Manual by Admin) 2021-05-08 05: 29-1549.01CompletedManual by LG adjustment1588.0151712441Payment (bank transfer) 2021-05-08 05: 28-1588CancelledSet by LG T & C1588.16

and got the original deposit (39Euro) into my gaming account, I think they kept my winnings, unfortunately I didn't get an email or any other explanation.

I strictly adhered to the rules for the bonus requirements and met all conditions.

For me this is fraud, especially since no rule violation can be identified in the game transactions!

But after reading about the casino group, it was clear to me that something like this would happen!

After a long time, I hadn't expected the money anyway, but I would still be interested in the reason for such an action.

To all German players, Book of Ra is at least currently not approved online in Germany and whoever offers something like this for Germany, at the casino it can not go with right things !!!!

Hallo nochmal,

habe heute morgen geschaut bei Slotsberlin und es stand folgendes:

Nr.TypDatumBetrag (€)StatusGrundKontostand58102216Auszahlung (Manual by Admin)2021-05-08 05:29-1549.01AbgeschlossenManual by LG adjustment1588.0151712441Auszahlung (Bank transfer)2021-05-08 05:28-1588AbgebrochenSet by LG T&C1588.16

und habe auf mein Spielkonto die orginal Einzahlung bekommen(39Euro), ich denke die haben mir die Gewinne einbehalten, leider habe ich keine Email oder sonst eine irgendeine Erklärung bekommen.

Ich habe mich bei den Bonusvorgaben strikt an die Regeln gehalten und alle Bedingungen erfüllt.

Für mich ist das Betrug, zumal auch in den Spieltransaktionen kein Regelverstoß erkennbar ist!

Nachdem was ich aber über die Casinogruppe gelesen habe, war mir das klar, das so etwas passieren würde!

Ich hatte nach der langen Zeit eh nicht mehr mit dem Geld gerechnet, trotzdem würde mich die Begründung für so ein Handeln interessieren.

An alle deutschen Spieler, Book of Ra ist zumindest zur Zeit, in Deutschland nicht zugelassen online und wer so etwas für Deutschland anbietet, bei dem Casino kann es nicht mit rechten Dingen zu gehen!!!!

Dear SlotsBerlin,

Could you please kindly provide us with a relevant explanation?

Hello,

thank you for the request you send to Slotsberlin.

I'm also very curious about the explanation and why it takes almost 6 weeks to make that decision.

Hallo,

danke für die Anfrage die Sie an Slotsberlin stellen.

Bin auch sehr neugierig auf die Erklärung und warum es überhaupt fast 6 Wochen dauert, um so zu entscheiden.

We haven't reaceive any asnwer from SlotsBerlin yet. Please note if we won't get any respond within the next 7 days, we will be forced to close the complaint as unrensolved which could lead to casino's rating deduction.

Unfortunately, the casino still did not respond to us, therefore the complaint will be closed as unresolved which could negatively affect the casino's rating. I'm really sorry we could not help you more in resolving your issue but there isn't much we can do as long as the casino in non-responsive. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru