Slottica Casino - El jugador experimenta múltiples rechazos de retiro.

I have been communicating with online support and email every day for over 2 weeks because my withdrawals keep getting rejected. They said it was the bank's fault for rejecting it, which is not the case. I changed my account and I'm still having issues, with more than 7 rejections despite my account being in good standing. All my documentation was verified and the account is the same one I used for deposits. Their only response is that I should wait and that I should change my account, which I've already done, but to no avail. I deposited 197,000 and barely won about 7,000 pesos. I want to get my money back. While depositing is no problem, the withdrawal process has been very chaotic.

Llevo mas de 2 semanas comunicandome con soporte en linea y mail todos los dias, porque mis retiros salen rechazados,dijeron que era culpa del banco que lo rechazaba cuando no es asi ,cambie de cuenta y aun nada llevo mas de 7 rechazos y mi cuenta esta bien, se verifico toda mi documentacion y la cuenta es desde la misma que deposite,0 solucion de ellos solo dicen que debo esperar y cambie de cuenta ya lo realice y aun nads, yo deposite 197.000 y apenas gane como 7 mil pesos, si quiero recuperar mi dinero claro para depositar ningun problema ,pero para retirar ha sido muy caotico.

Hello lissetteortiz199218,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified on the 2nd day with ID in hand and bank cards, ID on both sides and account movements from which I pay, and I talk with them every day and nothing, I have already dealt with 2 different accounts and they do not let me now My last option was with bitcoin and I did not want to but I do not have many alternatives since it is the last means by which I have not tried there are 7 rejections and almost 3 weeks all the funds are mine since I rejected some bonuses I played in one but completed the conditions and I barely have about 7 thousand pesos earned

Mi cuenta se verifico al 2 dia con cedula en mano y tarjetas bancarias ,cedula por ambos lados y movimientos de cuenta vista de la cual de pago , y converso todos los dias con ellos y nada ya he tratado con 2 cuentas diferentes y no dejan ahora mi ultima opcion fue con bitcoin y no queria pero no tengo muchas alternativas ya que es el ultimo medio por el cual no he intentado van 7 rechazos y casi 3 semanas todos los fondos son mios ya que rechace unos bonos jugue en uno pero complete las condiciones y apenas tengo como 7 mil pesos ganados

Hello lissetteortiz199218,

Is this your first withdrawal request from the casino? What do you mean by 2 different accounts - you mean bank accounts? When exactly did you request for the first withdrawal which has been then rejected?

Dear lissetteortiz199218,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.