Super Slots Casino - El jugador aún no ha recibido las ganancias.

I won on March 30th and on March 31st I received a email from them stating my payment was approved and they will send it with bitcoin it is the same owner as wild casino and wild casino pays out very quickly so I am confused about this it says on there website 24 hours payout with bitcoin but it is now Wednesday and still have not paid me and I called and the rudest lady told me there having problems with payouts they have to do them manually in the rudest way and also said it would be finished bye today that's what she said and still nothing days later I don't no what else to do

Dear kerriravida,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been playing online casinos for a while and you do not need kyc or anything when you deposit with bitcoin and withdraw with bitcoin so its not that and also they sent me a email on sunday the 31st of March saying it was approved and would be sent with bitcoin

I love it when people say wait 10 or 14 days if it was them who won they would not say that with bitcoin it usually comes threw in minutes not days or weeks and if you no casinos online when playing with cryptocurrency you do not need to verify your account kyc anything I have played with wild casino and git paid in 2 hours from winning with super slots that are the same owner and it does say 24hour lighting speed payouts guarantee and its been 4 days I received email on 31st of March saying it's approved to be paid out then nothing I have Email still so its weird I received this email then nothing

Dear kerriravida,

Have you received your withdrawal from the casino yet?

Dear kerriravida,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.