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Hello good day I won at 1bet and I've been waiting for my money for 10 days and I still haven't received any money or an email from them.

Hallo guten Tag ich habe bei 1bet gewonnen und warte seid 10 tage auf mein Geld habe immer noch kein geld oder eine Email bekommen von den.

Hello goricamarinkovic38,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick I played without a bonus I played with real money and I paid out the money on 3/1/23. I have also written many emails to the department and I have not received any replies. When I write to them in the chat, they always say sorry, we can't do anything for them, we forwarded it, always the same and nothing happens.

Hallo Nick ich habe gespielt ohne Bonus ich habe mit echtem Geld gespielt und habe am 1.3.23 das Geld ausgezahlt. Ich habe den auch viele Emails geschrieben an die Abteilung und die Antworten mir nicht. Wen ich im Chat mit den schreibe sagen die mir immer endschuldige wir können nichts tun für sie wir haben es weiter geleitet immer das gleich und nichts passiert.

Thank you goricamarinkovic38 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

It's already done I got the money.

Hat sich schon erledigt ich habe das geld bekommen.

Dear goricamarinkovic38,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team