7BitCasino - La cuenta del jugador está deshabilitada después del depósito.

I went to withdrawal. After depositing a Couple times and then my account was disabled after sending another deposit. I dont understand and i want my money

Dear Kyle5204,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with the help of bonuses? 
• Have you tried to contact casino support? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They Gave me my withdrawal but the last 50nbucks I deposited. They are saying i played it when my account had been locked. I logged in and never received it. Its been an on going battle since. They won't Give my bet history so I can prove I didn't spend it.

Do I understand correctly your last deposit was initiated on November 4th, 10:44 ?

Could you please clarify how much you managed to withdraw from the casino and how much was your last deposit?

Has the casino since provided you with the gaming history from the relevant time interval?

I'll await your response.

They did send me. Bet history and I have tried to contact about the last deposit that caused my account to be locked immediately after and wasn't able to play. They are telling me I played it when I never even received it. I've requested the exact time and date from my account being locked to the time they unlocked it. They keep giving me the run around and avoiding my questions or asking for proof. 6:05. I was able log in but didn't see my funds. I'm just gonna to post what I have on the bet history. Is there anyway I can upload screens hots and pdfs all at once. It's hard to get everything uploaded crom my phone

Please send me the sheet with your gaming history for review. My email is tomas@casino.guru

I'll await your message.

Dear Kyle5204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent

They wouldn't give me anymore bet history but there's a big gap between the 4th and the 7th. Where rhe balances are rhe same.

Thanks for the explanation.

Could you please send me the transaction hash for both 1.42 mBTC transactions you made that day?

From the game history, it's apparent you made one 1,42 mBTC deposit and played it down on Keno. Do I understand correctly the casino returned a single deposit (1,42 mBTC = 50 USD) to you later?

From my point of view, all the balance seems to be accounted for. Please let me know if I overlooked any information.

Dear Kyle5204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.