Alf Casino - El jugador no recibió el bono de bienvenida prometido.

Hello and good afternoon ,

I made my account a week ago to this casino and today my first deposit promising 120% bonus and 30 fs with 20 Euro deposit . But didn't received anything. After contacting the live chat they informed me that i dont deserve any bonus by casinos administration.

First of all that's fake promises ith my first time I sigh up to this casino and my first deposit.

Second i recommend to everyone not to open any account there is waiting for welcome or i guess any bonus . There are plenty of other casinos that at least give those bonuses.

Dear genti621,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. If you haven't placed any bets using your last active deposit, you should be entitled to a full refund.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

I understand this, you can close this particular complaint. I just filed a complaint so that people know that this particular casino does such actions to new users for no reason so that they avoid it.

Thanks for the prompt response and clarification of the legal part of this matter.

Το κατανοώ αυτό, μπορείτε να κλείσετε το συγκεκριμένο παράπονο . Απλά προχώρησα σε παράπονο έτσι ώστε να ξέρει ο κόσμος ότι το συγκεκριμένο καζίνο κάνει τέτοιες ενέργειες σε νέους χρήστες χωρίς λόγο έτσι ώστε να τον αποφύγουν .

Ευχαριστώ για την άμεση απάντηση και την διευκρίνιση του νομικού μέρους σε αυτό το θέμα.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.