Atlantis Slots Casino - La retirada del jugador se retrasa.

I requestsed a withdraw euro 500 May 22. Still no money. The chat does not work. I got a reply by email stating that I should have the money "at the end of the week". The withdraw is still pending. It is my first withdraw at this casino. I am fully verified. Something seems wrong.

Hello Yossan1979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Atlantis Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account was fully verified just before I asked for the withdraw, May 22. I won playing with real money.

I had email contact May 28, I asked about the withdraw and got the answere "by the end of the week".

2 weeks today. Sadly, still no withdraw.

They just close the chat when I try to ask them about the withdraw.

Got a new email response today.

I do not know what to think of this.

This casino seems like a scam.

Thank you Yossan1979 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Yossan1979, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Atlantis Slots Casino outside this complaint thread and let you know any new information once I receive it.

Dear Yossan1979, 

hope you are doing well. I just heard from the Atlantis Slots Casino. They state your withdrawal was processed on June 6th. Will you be able to confirm that? Have you already received your funds, please?

Hi!

Thank you for your help!

Yes, I have recieved my first withdraw. I am now waiting for my second withdraw (limit Euro 500 per week). I hope it will be smoother this time.

Kindly Rose-Marie

Dear Yossan1979, 

thank you for the update. I am very glad you have received your funds. Can you please confirm the amount you are actually requesting? I believe you mentioned €500 at the beginning of this thread. How much have you received and how much is there left to withdraw, please?

Dear Yossan1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you, Yossan1979, for using the Casino Guru complaint resolution center. Upon your previous reply, it appears you have received the amount you requested at the beginning of this complaint. As it seems that the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.