BC.Game Casino - El reintegro del jugador se ha retrasado.

I won 30,000 from the Evo game - crazy time but I have not been credited my winnings into my online account.

I made staff aware of this straight away and now staff are denying knowledge of this ever happening.

this is now fraud, please could you assist.

please see attached docs for evidence.

Dear Why100,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Why100,

Have you received your withdrawal from the casino yet?

No I have not.

bc games will not even let me login, constantly ignored countless emails.

the most unprofessional casino I have ever come across.

this has now become a criminal investigation.

Thank you very much for your reply, Why100. First, I would like to emphasize that we do not mediate complaints between players and game providers and we do not contact game providers on behalf of players.

Has the result of this bet been recorded in your game history?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Why100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.