BC.Game Casino - El retiro del jugador está actualmente retrasado.

Hi bc team.

My account withdrawal has been suspended and tip permission is also suspended.

I am not able to withdraw money from my account because of the suspension on my withdrawals , before winning this ammount I was easily able to withdraw money but after this i don't have the permission.

I Have completed the kyc

I am level 50+

Only my gmail is not verified because I don't receive the confirmation email from bc game team.

I hope you will help.

Thankyou

Hello shakirbhat515,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1: I've done my kyc before two days my phone number and kyc is done but I am not able to verify my email I am not getting the email back from bc game.

2: I used my real money to play the bc game

3: I spoke to the live chat of bc game many times but I am not getting any positive response from them

I want you to resolve my issue ASAP

....cheers

Hi Nick

I have received an email from your side

Is that you or someone else.

Should I trust it and send the information.

Hello shakirbhat515,

I did not forward your any e-mail. I will communicate through nikolas.b@casino.guru only.

Please ignore if you did receive from anybody else as there are some scammers pretending to be casino.guru staff.

Can you please forward the communication between you and the casino regarding this case to my e-mail?

Awaiting your response.

Regards,

Nick

Hello,

As per our records, the account was prohibited for the game verification, and it is already back to normal at 12/03/2024 05:56

Please let us know if there is anything else we can assist you with.

Best Regards

Panda - BC.GAME

Dear shakirbhat515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We have received an e-mail confirmation from the player that the issue with the casino has been resolved.

I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru