BC.Game Casino - La cuenta del jugador ha sido pirateada.

So I deposited and bcgame has yet to post it to the account after complaining numerous times over the period of 2 days. Then I make a deposit of 54 dollars and I starter winning. I got up to about 100 dollars and while I am playing, someone else withdrawals 2 times. One time for 74 dollars and another time for 23 dollars. While I was in the middle of playing a game!!! I was spinning as I watched my balance go to 0!!! Then my balance went from 0 tp 53 dollars!!! Then all the sudden my balance dropped down again to 0. I complained about this to staff and they said there was nothing they could do. How can no security flags be activated when the owner is in the middle of a game and another ip address logs in at the same time? How insecure can the system be? They suggested I enable 2fa. Then I inquire about the ip address of the thief and they refused to give it to me!!! They are enabling the thief to get away with my crypto! They told me they wouldn't give me the ip address. This makes them an accompliss to the crime Then. What kind of business allows the thief to remain anonymous and just take what they want? Here is the proof in chat:

Other platforms do not allow this kind of stuff

Why does yours

Why didn't the withdrawals trigger security flags

And I need to know the ip address

Of the person who withdrawal the last 2 withdrawals

We do not provide IP addresses.

And how did after those 2 withdrawals were made did my account all the sudden have 53 dollars

And then it disappear

Yes you do provide ip addresses

The system allows me to see who logs into my account

Someone stole my eth

User have their details and they should always check for their account safety.

Stole it

Illegally

They stole money that I put into your account for my gamss

Games

And I am legally entitled to know the ip address since my funds were illegally stolen

You denying me the right to information that would bring justice is being an accomplis

Accomplice

You denying me the right to seek justice enables thieves to steal your customers crypto

You will provide the ip address

If you don't you are enabling it

And enabling people to steal crypto is illegal

Because you might as well be stealing it yourself by protecting them

Do not hide the identity of the one who stole my eth

It's bad enough your system allows hackers to log into people's accounts while they are playing and in the middle of spinning, allows another person to withdrawal crypto

The fact that this didn't trigger some kind of security like booting one of us off when another is playing is ridiculous

Do you want me to file a complaint all over dozens of sites exposing the fact that people can withdrawal while you are playing

And tell people you will hide the identity of people who steal our crypto

You will not comply with my right to seek justice and obtain the identity of the person who stole my crypto?

And you will ignore my request?

You will protect them from the person who they stole from?

No response still....

Dear Majik6996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please confirm that you haven't shared your login information with any third party?
• Was your account verified?
• How long were you a player in the casino?

Thank you in advance for your reply.

Best regards,

Kristina

Damn ... I thought they refunded me the money I lost to the person stealing my money.

Thank you for your reply, Majik6996. Unfortunately, I am not sure I understand your last message. Could you please elaborate?

Dear Majik6996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.