BetsEdge Casino - La cuenta del jugador ha sido bloqueada.

I won an amount of 3000 euros at this casino. The casino took my winnings and blocked my account because I played Amatic games over an Italian VPN connection. I don't think that's fair. If I hadn't won nothing, nobody would have thought of it. And now when I wanted to cash out there are problems.

Ich habe bei diesem Casino einen betrag in höhe von 3000 Euro gewonnen. Das Casino hat meinen Gewinn eingezogen und mein Konto gesperrt weil ich Spiele des Anbieters Amatic über einen Italienische VPN verbindung gespielt habe. Ich finde das nicht Fair. Hätte ich nichts gewonnen währe niemand auf die Idee gekommen mich darauf aufmerksam zu machen. Und nun als ich auszahlen wollte gibt es probleme.

Dear Haris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that using a VPN is strictly forbidden in most casinos. I checked the casino’s T&Cs (https://www.betsedge.com/terms-and-conditions) and I found the point the casino is mentioning:

„Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings."

The casino doesn’t hide this fact and proceeded in accordance with their T&Cs. Unfortunately, our standpoint is short and clear here – you lied to the casino about your location in order to play and there is nothing we could do for you under these circumstances.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Haris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and he violated the casino's T&Cs. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.