Bettilt Casino - Se ha retrasado el pago de las ganancias del jugador.

It's been 2/3 days since I've been trying to get my account verification email, so far every day I talk to the staff, they all say the same thing that the email has already been sent and they haven't gotten a response, supposedly they've sent it again, but I still haven't received it nothing being that I'm tired of entering the mail, and seeing it in spam and everywhere and nothing

I have 700 euros to withdraw, the casino is Bettilt, I think the casino is a scam honestly, I think I should have confirmed the account before I had the money, I also had another account with 200 euros that they let me confirm the account until I lost them all.

The casino is Bettilt

Já a 2/3 dias q tento ter o meu email de verificação da conta, até agora todos os dias falo com os staff, dizem todos o mesmo que o mail já foi enviado e q não obtiveram uma resposta, supostamente reinviaram, mas continuo sem receber nada sendo q tou farto de entrar no mail, e ver no spam e em todo lado e nada

Tenho 700 euros por levantar, o casino é a Bettilt, acho q o casino é um scam sinceramente, acho q devia de ter confirmado a conta antes de ter o dinheiro, tmbm já tive outra conta com 200 euros q n me deixavam confirmar a conta até q os perdi todos.

O casino é Bettilt

Dear Andreia911,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Andreia911,

Have you received your withdrawal from the casino yet?

I still haven't been able to confirm the account, now the problem is that I created the account on 5/31, and the only deposit I made was 20 euros, currently I already have 1150 in the account, but they won't let me confirm the account because they say that I have already made 3 deposits from the 4/5th, but it is impossible since I created the account on the 31st, and I already explained to the staff that it was impossible and they are literally saying that I am lying

Ainda não consegui confirmar a conta, agora o problema é eu ter criado a conta dia 31/5, e o único depósito q fiz foi de 20 euros,atualmente já estou com 1150 na conta, só que eles não me deixam confirmar a conta porque dizem que já fiz 3 depósitos a partir de dia 4/5, só que é impossível sendo que criei a conta dia 31, e já expliquei aos staff q era impossível e eles literalmente estão a dizer q estou a mentir

Thank you for your reply, Andreia911. Do I understand correctly that you created more than one account at this casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Andreia911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.