CBet Casino - El jugador experimenta restricciones de retiro.

Good day. I deposited 5000 ARS into Cbet so that I could play with the bonus. I was able to win but it won't let me withdraw by any method. I've never made a deposit before, I'm a new user. I've done all the verifications. When I try to withdraw using the only method, Astropay, it tells me that I need to continue playing an amount of 97522 ARS in order to make the withdrawal. Please, I would like you to provide a solution for withdrawing my money. Here is an image of my problem.

Buenas. Deposite en Cbet 5000 ARS para poder jugar con el bono. Pude ganar pero no me deja realizar el retiro por ningún método. Anteriormente no hice ningún deposito, soy un usuario nuevo. Tengo todas las verificaciones hechas. Al querer retirar mediante el único método Astropay me indica que debo seguir jugando una cantidad de 97522 ARS para poder realizar el retiro. Por favor me gustaría que me digan alguna solución para retirar mi dinero. Adjunto una imagen de mi problema.

Dear kaiosus1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you clarify which exact bonus you activated and played?
• Have you completed the bonus wagering?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear kaiosus1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.