Conquestador Casino - La retirada del jugador se ha retrasado.

Please.

I am in trouble because my withdrawal is refused.

Even if you send the various specified documents more than 20 times, you will be asked for another request.

The current issue is the submission of proof of funding.

Regarding this document, we received an explanation in this exchange that "a screenshot showing the balance of the bank account is fine". So I have submitted screenshots of the three bank accounts.

After that, I was asked for a separate document that could prove my income.

I have submitted a screenshot of the public pension (2022.06) being transferred to my bank account, which is clearly marked as "welfare pension" in my name, account number and even the transfer item.

Up to this point, even if we issue it, we will continue to make other requests as follows.

// + Misunderstanding I'm very sorry.

Sorry to trouble you, but please submit the following documents as a source of funding:

・ Salary statement

・ Documents certifying the source of income

・ Statement of card or bank account usage

・ Taxation certificate or income certificate (can be issued at the municipal office or convenience store) + //

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

As mentioned above, I am in great trouble.

Hope will never be used again, so I want to withdraw the full balance.

After that, the account disappeared.

Thank you.

＿＿＿

Please.

I am in trouble because my withdrawal is refused.

Even if you send the various specified documents more than 20 times, you will be asked for another request.

The current issue is the submission of proof of funding.

Regarding this document, we received an explanation in this exchange that "a screenshot showing the balance of the bank account is fine". So I have submitted screenshots of the three bank accounts.

After that, I was asked for a separate document that could prove my income.

I have submitted a screenshot of the public pension (2022.06) being transferred to my bank account, which is clearly marked as "welfare pension" in my name, account number and even the transfer item.

Up to this point, even if we issue it, we will continue to make other requests as follows.

// + Misunderstanding I'm very sorry.

Sorry to trouble you, but please submit the following documents as a source of funding:

・ Salary statement

・ Documents certifying the source of income

・ Statement of card or bank account usage

・ Taxation certificate or income certificate (can be issued at the municipal office or convenience store) + //

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

As mentioned above, I am in great trouble.

Hope will never be used again, so I want to withdraw the full balance.

After that, the account disappeared.

Thank you.

お願いします。

引き出し拒否されて困っています。

指定の様々な書類を20回以上、送ってもまた別の要求を求めてきます。

現在の争点は、資金源の証明の提出です。

この書類については、今回のやり取りの中で「銀行の口座残高が確認できるスクリーンショットで良い」との説明を受けております。そこで３つの銀行口座のスクリーンショットを提出済です。

また、その後、別途収入を証明できる書類を求められて、

公的年金（2022.06）が銀行口座へ振り込まれたスクリーンショットを提出済みです、これは私の名前、口座番号、更には振込項目に「厚生年金」と明記されています。

ここまで、出してもまた更に他の要求を下記を重ねてきます。

//+誤解を招いた言い方大変失礼いたしました。

お手数ですが、資金源として以下の書類をご提出ください：

・給料の明細書

・収入源を証明する書類

・カードまたは銀行口座ご利用の明細書

・課税証明書 または所得証明書 (市区町村の役所やコンビニで発行できます)+//

・給料の明細書：３年前に定年退職済みでナシ。

・収入源を証明する書類：３つの銀行口座残高のスクリーンショットを提出済み。預金額は１０００万以上です。

・カードまたは銀行口座ご利用の明細書：口座のスクリーンショット何度も提出済み。

・課税証明書 または所得証明書 ：本年度より年金支給開始のため証明書は発行されない。（日本は前年度の証明書しか発行しまない）

以上、大変困っています。

希望は、２度と利用しないので、残高を全額出金したい。

その後、アカウントは消滅。

よろしくお願いいたします。

＿＿＿

Please.

I am in trouble because my withdrawal is refused.

Even if you send the various specified documents more than 20 times, you will be asked for another request.

The current issue is the submission of proof of funding.

Regarding this document, we received an explanation in this exchange that "a screenshot showing the balance of the bank account is fine". So I have submitted screenshots of the three bank accounts.

After that, I was asked for a separate document that could prove my income.

I have submitted a screenshot of the public pension (2022.06) being transferred to my bank account, which is clearly marked as "welfare pension" in my name, account number and even the transfer item.

Up to this point, even if we issue it, we will continue to make other requests as follows.

// + Misunderstanding I'm very sorry.

Sorry to trouble you, but please submit the following documents as a source of funding:

・ Salary statement

・ Documents certifying the source of income

・ Statement of card or bank account usage

・ Taxation certificate or income certificate (can be issued at the municipal office or convenience store) + //

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

As mentioned above, I am in great trouble.

Hope will never be used again, so I want to withdraw the full balance.

After that, the account disappeared.

Thank you.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and that you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Please let us know if this advice was helpful or if we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Complaints Team

Thank you for your help. I would like to ask for intervention. Because the additional documents that the casino is currently seeking

・ Salary statement

・ Documents certifying the source of income

・ Details of card or bank account usage

・ Taxation certificate or income certificate

However, the documents available at this time or alternative screenshots have already been submitted.

Also, the clear reasons why it is not available are listed below.

・ Salary statement: No retirement age 3 years ago.

-Documents certifying the source of income: Screenshots of the balances of the three bank accounts have been submitted. The deposit amount is over 10 million.

-Card or bank account statement: Screenshots of the account have been submitted many times.

・ Taxation certificate or income certificate: No certificate will be issued because the pension payment will start from this year. (Japan only issues the certificate of the previous year)

It will be.

There is no record of chat history, but we will attach the documents attached by email.

(Since the attachment limit has been reached, I will make one copy, but I have put out nearly 50 sheets)

Complaints Team 様

お世話になります。介入をお願いしたいです。なぜならカジノ側が現在追加で求めている書類は

・給料の明細書

・収入源を証明する書類

・カードまたは銀行口座ご利用の明細

・課税証明書 または所得証明書

の４つなのですが、現時点で入手できる書類、または、代替のスクリーンショット等は、既に提出済みです。

また、入手できない明確な理由を下記に記載します

・給料の明細書：３年前に定年退職済みでナシ。

・収入源を証明する書類：３つの銀行口座残高のスクリーンショットを提出済み。預金額は１０００万以上です。

・カードまたは銀行口座ご利用の明細書：口座のスクリーンショット何度も提出済み。

・課税証明書 または所得証明書 ：本年度より年金支給開始のため証明書は発行されない。（日本は前年度の証明書しか発行しまない）

となります。

チャットの履歴は記録が有りませんが、メールで添付した書類を添付いたします。

（添付上限に達しましたので１部にしますが、５０枚近く出しています）

Thank you very much, sai1331, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

We would like to inform you that we received an email from the casino side.

//: Thank you for using our casino.

My name is *** in our examination department.

We will contact you about your account.

After depositing, you will make a small turnover and withdraw all amounts after winning. And then deposit again seems to continue the gameplay. Such actions are considered a payment method abuse.

We apologize for the inconvenience, but please refrain from such gameplay. If you wish to play the game again after winning, please do not withdraw the entire amount and leave a portion of your balance for gameplay.

In the future, the turnover for your withdrawal may be 10 times higher.

Thank you very much.

Examination department

***: //

It is the contents of.

The reply is as follows.

(In addition, we also applied for withdrawal of 80,000 yen)

I checked the rules.

I will do it thoroughly after that.

The casino has absolute authority and discretion regarding 10x binding, and there is no objection.

Thank you.

*** ***

カジノ側よりメールがありましたのでご報告いたします。

//：当カジノをご利用いただき誠にありがとうございます。

当社審査部門の***と申します。

アカウントについてご連絡いたします。

お客様はご入金後、小さなターンオーバーをし, 勝利が当たった後全ての金額を出金されます。そしてその後、また入金なさいゲームプレイを続くようです。このようなアクションは決済方法悪用と考慮されます。

お手数ではございますが、そのようなゲームプレイをお控えください。勝利が当たった後、またゲームプレイをなさるご希望の場合、全ての金額を出金せず、ゲームプレイのために残高の一部を残していただくようお願いいたします。

今後、お客様の出金のためのターンオーバーは10倍となる可能性がございます。

どうぞよろしくお願いいたします。

審査部門

***：//

との内容です。

返答は下記としてあります。

（また、80000円、出金申請も併せて行いました）

ルール確認しました。

以後徹底します。

１０倍縛りについてはカジノ側に絶対的な権限と裁量が有ります、異論は有りませんよ。

よろしくお願いいたします。

***

We would like to inform you that we received an email from the casino side.

//****looks

We will contact you regarding your withdrawal application.

Since the required documents have not been submitted yet, the customer's withdrawal has been refused.

The documents that need to be submitted are as follows:

Identity verification documents (one of the following):

passport

Driver's license

Individual number card with face photo

Address confirmation documents (one of the following):

Driver's license (can only be accepted if you have not submitted it as an identity verification document)

Bank statement

Utility bill

Financial information:

Bank card (images of front and back sides)

Scrier, Neteller and Paypal (Screenshot of account page * //

It is that.

Answer

/ I have already sent it many times, but I will resend it / (9 photos attached)

---

To GURU

I have submitted it many times, but I resent it again.

All the photos I sent are one and one photo individually.

The photos attached here are combined due to the limited number of photos.

Thank you.

カジノ側よりメールがありましたのでご報告いたします。

//****様

お客様の出金申請についてご連絡いたします。

必要書類のご提出がまだのため、この度のお客様の出金は拒否となりました。

ご提出が必要な書類は以下の通りです：

本人確認書類（以下よりいずれか一つ）：

パスポート

運転免許証

顔写真付きの個人番号カード

住所確認書類（以下よりいずれか一つ）：

運転免許証（本人確認書類として提出していない場合にのみ、受けつけることができます）

銀行明細書

光熱費請求書

決算情報：

銀行カード（表と裏の各面の画像）

スクリール、ネッテラーおよびペイパル（アカウントページのスクリーンショット*//

との事です。

回答

/既に、何度も送ってありますが、再送いたします/（写真9枚添付）

---

GURU様へ

何度も提出済みですが、改めて再送しました。

送った写真は、全て個別に１枚、１写真です

ここに添付した写真は、枚数制限のため、合成してあります。

よろしくお願いいたします。

A new request has come

// * My name is *** from our examination department.

Thank you for your reply.

If you wish to withdraw money, please clear the turnover.

You can check the amount until the turnover is completed on the cash register page.

Thank you very much.

Examination department

**** //

Is that

reply

/ I don't understand what you are saying

Naturally the turnover has been cleared

In the first place, it is a specification that you can not apply for withdrawal if you do not reach the turnover

All your requirements and standards are ambiguous.

Apply for full withdrawal /

Withdrawal of 80,000 withdrawal and request for full withdrawal of 90,000

At this time, the missing turnover is not displayed

新たな要求が来ました

//*当社審査部門の***と申します。

お返事ありがとうございます。

お客様はご出金を希望される場合、ターンオーバをクリアいただきますようお願いいたします。

ターンオーバー完了までの金額はレジのページにてご確認いただけます。

どうぞよろしくお願いいたします。

審査部門

****//

との事です

返信

/何を言ってるのか解りません

当然ターンオーバーはクリア済みです

そもそもターンオーバー未達では出金申請できない仕様です

貴社の要求や基準が全て、曖昧です。

全額出金申請します/

と返して、80000の出金を取り下げ、90000全額出金依頼済みです

この際に不足のターンオーバーは表示されていません

There was additional information from the casino side.

//****looks

Thank you for using our casino.

My name is *** in our examination department.

Thank you for your reply.

It is necessary to clear the turnover of the deposit amount.

For slot-only play, the required turnover is 1x the deposit amount.

For play combined with other games, the turnover required is 3 times the deposit amount.

Thank you very much.

Examination department

**** //

It is that.

Suddenly, a condition not stated in the agreement is added

By convention, it is 1x regardless of which game

No answer to the other party regarding this matter

Because, even if you clear the triple turnover,

Considering the current flow, I feel that another condition will be added.

カジノ側より、追加案内がありました。

//****様

当カジノをご利用いただき誠にありがとうございます。

当社審査部門の***と申します。

お返事ありがとうございます。

ご入金額のターンオーバーのクリアが必要となります。

スロットのみのプレイでは、必要となるターンオーバーは入金額の１倍です。

その他のゲームを組み合わせられたプレイでは、必要となるターンオーバーは入金額の3倍です

どうぞよろしくお願いいたします。

審査部門

****//

との事です。

突然、規約に記載されていない条件が付加されています

規約上は、どのゲームに関わらず１倍です

この件に関しては先方へは未回答です

なぜなら、仮に３倍のターンオーバーをクリアしても、

今の流れを勘案すると、また別途な条件を付加される気がします

Dear sai1331,

From now on, I’ll be taking care of your complaint. I’ll contact the casino and see if I can help.

I would like to invite the representatives of Conquestador Casino to join this conversation and participate in the resolution of sai1331’s complaint.

Dear casino team,

Could you please review sai1331’s case and explain your views on the matter?

thank you

It was resolved immediately.

// //

We will inform you that your withdrawal has been completed.

Withdrawal amount: JPY90,000.00 //

thank you for helping me

ありがとうございます

早速解決しました。

//

お客様の出金が完了されましたことをお知らせいたします。

出金額： JPY90,000.00//

お世話になりました

Thank you, sai1331, for the update and for and for using the Casino Guru complaint resolution center. I’m very glad you have passed the verification procedure and received your funds in the end. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru