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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Respuestas a quejas de Tomas Biscuit

Español
Dear NicholasBertoncini,Thank you very much for submitting your complaint. I’... hace 3 días
Dear zorrow,If both your name and surname were entered incorrectly, we can't ... hace 3 días
Thank you very much, EIndianaJones, for providing the necessary information. ... hace 3 días
Dear Chasiti,We're glad to hear that your issue has been resolved. We'll go a... hace 3 días
Dear Eixen,I understand it's not always obvious what to do and what to say wh... hace 3 días
Dear ezrekuprofit,Were you able to contact casino support and ask for assista... hace 3 días
Thanks for the detailed explanation, Grantf73.Was the casino able to fix the ... hace 3 días
Dear majeednuzhat382,Could you please provide your communication with the cas... hace 3 días
Thank you very much, davisherraz6, for providing the necessary information. I... hace 3 días
Thanks for the reply to Amerio Casino representative.Please keep us informed ... hace 3 días
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