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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Respuestas a quejas de Veronika Fritz

Español
Dear Helen55,I'm glad to hear that your issue has been resolved successfully.... hace 1 año
Dear Connieb930,I apologize but the casino gave us documents showing that dur... hace 1 año
Dear Oliverijohn, in the company meeting we came to the conclusion that the a... hace 1 año
The player informed us that the amount was deducted rightfully. We’ve rejecte... hace 1 año
Thank you very much, Ginpiter13, for providing all the necessary information.... hace 1 año
Thank you very much, Austriablood1000, for providing all the necessary inform... hace 1 año
It appears that this issue may have been resolved, but without confirmation f... hace 1 año
Dear Arun995695,After a thorough investigation of your case, we have to agree... hace 1 año
Dear Pipitsa86,I'm glad to hear that your issue has been resolved successfull... hace 1 año
Dear raquelssantos84,I'm glad to hear that your issue has been resolved succe... hace 1 año
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