FEZbet Casino - La retirada del jugador se retrasa.

Hi there,

I have successfully verified myself at fezbet. There have also been payouts in the past. The following payouts are now open:

10/21/21: 200 euros

04/11/21: 500 euros

11/15/21: 350 euros

The first two were successfully processed according to the confirmation email from Fezbet and the payment would be made.

The contact via live chat repeatedly resulted in different statements. Once something would be paid for, then again that there would be problems with their payment provider or that bank transfer would take 4-5 days. Again and again one is held up. The first two confirmed payouts are still on "Processing" in the account. I have to say that the winnings were made through football betting and I still hope for help because I don't know what to do next.

Hallo,

ich habe mich bei fezbet erfolgreich verifiziert. Auszahlungen gab es in der Vergangenheit auch. Nun sind folgende Auszahlungen offen:

21.10.21: 200 Euro

04.11.21: 500 Euro

15.11.21: 350 Euro

Die beiden ersten wurden lt. Bestätigungsmail von Fezbet erfolgreich bearbeitet und die Zahlung würde erfolgen.

Der Kontakt per livechat ergab immer wieder unterschiedliche Aussagen. Einmal würde schon etwas bezahlt werden, dann wieder das es Probleme mit deren Zahlungsanbieter gäbe oder das Banküberweisung 4-5 Tage dauert. Immer wieder wird man hingehalten. Die ersten beiden bestätigen Auszahlungen stehen im Konto noch immer auf "Bearbeitung". Ich muss dazu sagen das die Gewinne durch Fußballwetten erzielt wurden und hoffe trotzdem auf Hilfe da ich nicht mehr weiter weiß.

Hello florianweberfw,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with FEZbet Casino.

Allow me to ask you a few more question before we would move forward.

Could you please specify since when is your account verified? Did you use any bonus to accumulate your current winnings? What payment method did you use to request the withdrawal?

Please note in advance that we mostly do only casino related issues and not sport betting as we are now qualified enough if it would be a more complicated case. However, if it is purely only withdrawal related, we might be able to help you out.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for the quick feedback and help.

The account should have been verified in early 2021. Had already made and received various payouts. Also via the same payout method by bank transfer as they are now open.

No bonus was used. The deposit was also made by bank transfer from the same account.

Today I received the confirmation for the third and final payment (November 15th, 21st) by email. Just as an update. So far, no money has come.

Addendum: In addition to today's confirmed processing, there was the cancellation with the following text:

"We would like to inform you that your withdrawal request of 350EUR to the bank has been declined by the payment provider.

Please make a new withdrawal attempt using the same payment method and we will try to process it as soon as possible. "

Many greetings

Florian

Hallo Nick,

vielen Dank für die schnelle Rückmeldung und Hilfe.

Das Konto müsste Anfang 2021 verifiziert worden sein. Hatte auch schon diverse Auszahlungen getätigt und erhalten. Auch über die gleiche Auszahlungensmethode per Banküberweisung wie sie jetzt offen sind.

Es wurde kein Bonus verwendet. Die Einzahlung erfolgte ebenfalls per Banküberweisung vom gleichen Konto.

Heute habe ich die Bestätigung zur dritten und letzten Auszahlung (15.11.21) per Mail erhalten. Das nur als Update. Geld kam bisher noch keines.

Nachtrag: eben kam zu der heutigen bestätigten Bearbeitung die Stornierung mit folgendem Text:

"Wir möchten Sie darüber informieren, dass Ihre Auszahlungsanforderung in Höhe von 350EUR an Bank von der Zahlungsanbieter abgelehnt wurde.

Bitte machen Sie einen neuen Auszahlungsversuch mit derselben Zahlungsmethode und wir werden versuchen, ihn so schnell wie möglich zu bearbeiten."

Viele Grüße

Florian

Thank you Florian for the additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Hello Florian!

From now on, I will take care of your complaint. I would like to invite representatives of FEZbet Casino into this complaint in order to provide us with an explanation and help us resolve the withdrawal issue.

Hello Martin,

Super thank you

Hallo Martin,

Super, vielen Dank

Dear Customer,

Thank you for reaching out!

We appreciate you making us aware of your concerns.

Rest assured that we are striving to process all the payments as fast as possible, however, certain aspects are outside of our control, as it has occurred in your case.

In your instance, the withdrawals were processed from our side properly. However, the payments have been delayed on the side of the processing company. We reached the payment provider to require the explanation and have sent you an email detailing further instructions for the quick finalising of the previous withdrawals and fast processing of the pending transaction. 

We hope for your understanding and quick cooperation to solve this issue.

Should you have any questions or concerns, please feel free to contact us at any time.

Best wishes,

Fezbet.com

Good evening,

Thanks for your message. As requested, I have just forwarded an up-to-date proof of address to the finance department with the hope that all 3 outstanding amounts will be paid out as quickly as possible.

Kind regards

Guten Abend,

vielen Dank für Ihre Nachricht. Einen Aktuellen Adressnachweis habe ich, wie gefordert, eben an die Finanzabteilung geleitet mit der Hoffnung und schnellstmögliche Auszahlung aller offenen 3 Beträge.

Mit freundlichen Grüßen

Hi there,

I would like to inform you that I received a payment for 350 euros today. Thanks very much.

The following payments are now still outstanding:

10/21/21: 200 euros

04/11/21: 500 euros

Both payments have been set back from "Processed" to "Pending".

I also ask for payment as soon as possible.

Kind regards

Hallo,

ich möchte Ihnen mitteilen das ich heute eine Zahlung über 350 Euro erhalten habe. Vielen Dank.

Folgende Zahlungen sind nun noch ausstehend:

21.10.21: 200 Euro

04.11.21: 500 Euro

Beide Zahlungen wurden vom Status von "Bearbeitet" wieder auf "Anstehenden" zurück gesetzt.

Ich bitte auch hier um baldmöglichste Auszahlung.

Mit freundlichen Grüßen

Dear Florian,

Thank you for informing us, I am glad to see that your withdrawals already started making their way to you. I will set the timer for another 7 days for you, so you can inform us on receival of the remaining payouts once you receive them.

Hello Martin,

Except for the payment of 200 euros, all payments have now been received.

The 200 euros were paid to me on December 8th. confirmed by email.

From my side, the ticket can be closed.

I would like to take this opportunity to thank you very much for your invaluable and extremely friendly support. Without you I probably wouldn't have got a cent.

I am very grateful to you.

Many greetings

Florian

Hallo Martin,

bis auf Zahlung der 200 Euro ist nun alles an Zahlungen eingegangen.

Die 200 Euro wurden mir zum 08.12. per Mail bestätigt.

Von meiner Seite aus kann das Ticket geschlossen werden.

Ich möchte mich auf diesem Wege noch herzlich für Eure unschätzbare und überaus freundliche Unterstützung bedanken. Ohne Euch hätte ich vermutlich keinen Cent bekommen.

Ich bin Euch sehr dankbar.

Viele Grüße

Florian

Dear Florian,

Thank you for informing us on the matter, also I am very happy to see that you have received all the payments.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.