Hello,
As far as I can see there are 4 deposit bonuses available and only the first one is marked as unlimited cashout, so are you suggesting even the first one is limited?
If so, I'll ask my colleagues to check it out with the casino.
Edit: waiting for colleagues to update me.
Thank you for noticing us! 🙂
Hola ,
el bono de bienvenida con el primer depósito tiene un retiro máximo de 5 veces el monto del bono, pero no hay un retiro máximo en guru, ¡corríjalo! gracias y de nada
saludos
Hello again,
the max cashout has been checked and we owe you one - it was a mistake on our side. The bonus is now correct.
I'd like to thank you again for this information and wish you a great and lucky day!
con gusto no hay problema yo ayudo y tu ayudas, nos ayudamos entre todos.
That's fair, I'm happy that you found our forum! 🙂
I told you about it month ago, even made screenshots xD
Hi there,
among other things, we discussed back then, but screenshots? No, you didn't by my point of view, I asked you to provide screenshots made from the casino's website showing the rules for those bonuses listed on our site, you see? So we could see the difference. After that, we engaged in quite a long conversation, so I probably lost track.
I got alerted when a second player mentioned the same, would be quite a coincidence.
I guess it was just kind of a misunderstanding on my side if you want. 🙂
I can thank you too - thank you.🙏
If you happen to come across such an issue again, please also sent a screenshot with the rules shown on the casino's site, most often players report errors but refer to different bonuses- the ones that are not listed on our site, but seem familiar. So screenshots are most welcome.
Thank you for your understanding.
This casino is bad and fake how can I show u ppl what they do with u when u win !
Hello,
I guess that you already did by submitting the complaint.
I feel it's fair to mention that:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
So I ask you to be patient for now.
Daniel, una pregunta. Hoy jugué en el casino IWILD ganando NZD 2,200.00 y me quitaron NZD 1,900.00 y solo pudieron retirar NZD 341.00. ¡Me sorprende cómo esta regla deshonesta (punto 1.3 de sus T&C) no se informa en su sitio! He depositado 15 veces sin ganar nada con la duda de que estas máquinas tragamonedas son regulares, la única vez que gano limitan mis ganancias. ¿No parece esto una regla que va en contra del juego limpio? ¡Estoy sin palabras!
I'd like to tell you my opinion about it, I checked the terms and conditions and the point 1.3 says:
1.3. Before you start playing, you must register a player account at www.iWildCasino.com.
I don't see any issues with that point since obviously, you must be registered in the casino before you start playing there, but I have a feeling that you might be talking about something else.
Esto es lo que sucedió:
Escribí una reseña en iwildcasino y fue aprobada. luego, el casino escribió una respuesta y me dejó una dirección de correo electrónico.
Luego edité mi publicación para decir que escribí al casino y estoy esperando una respuesta. La publicación ha sido aprobada.
Después de recibir NO respuesta, edité la publicación nuevamente y agregué que no recibí una respuesta.
Esta publicación fue RECHAZADA por Radika. Y ahora toda la publicación y mi crítica se han ido. Toda la publicación ya no es legible.
Creo que es una manipulación si simplemente elimina las malas críticas y exijo que la publicación se vuelva a poner en línea. ¿Cómo se supone que los jugadores deben confiar en ti si obviamente estás manipulando publicaciones para los casinos?
Hello,
I'm Radka actually. I'm sure you also received an explanation, every rejected pending edit or review is fully explained. In this case, I would assume it was probably because the user review is not created to chat with the casino. The casino is not able to update the reply. It's just not designed this way.
I'm just guessing though since I can't check the explanation retroactively. Would you be so kind to share the explanation given, please?
I do not intend to hide anything, if I made a mistake, we can correct it, I just need a little help at the moment.
We are not manipulating anything, though we deal with an excessive amount of user reviews, so the space for making an unintentional error is just there.
But, looking at your rejected complaint, I guess the reason was just like that:
"Hello, thank you for submitting your review. Unfortunately, we decided to reject your review since it's based on a complaint that is related to your review that has been rejected by CasinoGuru. Thank you for your understanding."
The complaint says: "...the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."
Hence it would not be fair to leave your review visible. Share the proof of what you described in the review and we shall reconsider that.
We only aim to be fair and square.
Hola
1 - Lo que quise decir es que eliminaron mi comentario en la calificación del jugador para que al menos pueda informar a otros jugadores lo que sucedió.
2 - ¿No es cierto? Informé al casino sobre esto a través del chat en vivo. ¿Cómo debo probar esto por favor? Por eso recurrí a Casino Guru. Fácilmente podrían pedirle al casino que renuncie a todos mis chats y luego sería obvio muy rápidamente que el casino simplemente rechazó mi prohibición.
Pero ni siquiera preguntaste, simplemente cerraste el caso de nuevo. El casino miente y tú ayudas al casino a encubrirlo.
3 - Así que no solo has rechazado mi queja sin motivo, también has borrado mi comentario para que otros jugadores tampoco puedan leer mi opinión al respecto.
Well, from my perspective,
1 - yes, your user review has been deleted - as explained.
2 - in such situations, create screenshots so the conversation is visible and provable. We can't simply take your word for that. If you complain be ready to provide proof. Imagine the casino would say (they didn't) there is no log, what should we do then? Ask you to swear you told them, still you don't have any proof?
3 - you were accusing the casino of something you were not able to prove. This is hardly fair.
Take it as a lesson. We comply with the business standards to ensure players understand their "rights" as well as their responsibilities. The industry is far from perfect.
Furthermore, to save you possible trouble, keep this kindly in mind:
"...all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites."
Do you intend to contact the authority as suggested? I'm sure you will need proof too. 🙁
Absolutely agree,my reviews also was rejected!if in my opinion one of casino is fraud casino,why people cannot read other people opinions!i though this services was made for people,not for casino reputation!
Hello there.
Maybe it would be best to share your "review" with the rest of the community, so we can all make our own opinion.
You wrote (this is an automatic English translation):
"Scamm casino!you will never here!
Never again here!"
No other information was added, so we responded to you, explaining:
"Hello, thank you for your review. I can see you rated the casino pretty low. Could you please share more details about what you specifically don't like about the casino so it will be helpful for other players as well?"
With all respect, you were given an explanation of the issue concerning your so-called review, plus you were also presented with a solution.
From my point of view, fraud usually lacks a plain explanation and a chance for a second attempt.
Can i ask you!why you give top rating for Altacore NV casinos???i was playing 3 different casinos of this company,ant always problem with payouts!also you know that one of their casino is blacklisted by other resource information?also other resources give less rating to this casino,i think you are to help people!
Hello,
I have no information concerning your personal problems with the three casinos, allow me to say the rating reflects on several aspects - as explained in more detail in the tab called "reputation explained":
https://casino.guru/iwildcasino-review#tab=js-tab-reputation
Additionally, the rating can also be lowered due to unresolved player complaints - well not a single unresolved one. Check for yourself:
https://casino.guru/complaints
I'm sorry your experience doesn't meet the score, but it was never actually a purpose - we aim for honesty. Feel free to learn how the review is done right here:
"Learn About Our Casino Review And Rating Process"
According to your open complaint, you're undergoing the KYC verification, it's an inevitable part of the first withdrawal. I'd say the problem you described is not precisely about the payout, it's about the first account verification. In general, the first withdrawal is usually the most complicated, because the casino must check, your betting, gaming history, and other things to allow you to withdraw for the first time. I understand this isn't comfortable.
I hope you'll pass the verification soon. 🤞🤞
If you read my complain about this casino,then you know that i am verified!and they was paying me out before 3 amounts,but now they stopped,with no any reason and explanations!
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