IceCasino - El depósito del jugador no ha sido procesado.

On 10/31, I mistakenly made a deposit of 5,000 yen from the bank without entering the designated number.

After that, about 4 or 5 times, I told the customer that I had made a payment with the wrong information, and submitted the payment details.

But still no payment or refund.

If this isn't a scam, I'd love to hear what the scam is.

10/31に誤って指定番号を入力せずに銀行により5000円を入金しました。

その後4〜5回ほど、誤った内容で入金してしまった事をカスタマーへ伝えて、入金明細も提出しました。

しかし未だに入金も返金の対応もありません。

これが詐欺でなければ何が詐欺なのか聞いてみたいくらいです。

Dear gussan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you sent the deposit incorrectly and it has not been credited to your casino account, the only thing I would recommend is contacting your bank or payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied, but your bank will hopefully be able to trace the transaction and return the funds.

Thank you very much for your understanding.

Best regards,

Kristina

Dear gussan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.