Locowin Casino - Las ganancias del jugador se han reducido.

Hi,,,

Got 10 free spins from this casino Locowin and received 70 cents from it. How can it be that the casino cuts my money. I played with the 70 cents, converted the wager and made 500 euros. Why am I not getting the money now? They think the money has been devalued. Are they allowed to?

I hope you can help me.

Hallo,,,

Habe von diesem Casino Locowin 10 freespins bekommen und daraus 70 Cent erhalten. Wie kann das sein das das Kasino mir mein Geld streicht.Habe mit den 70 cent gespielt , den Wager umsetzt und 500 euro gemacht . Wieso bekomme ich das geld jetzt nicht? Sie meinen das das Geld entwertet wurde. Dürfen die das?

Ich hoffe sie können mir weiterhelfen.

Dear Mchoffi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that your winnings have been accumulated solely from Free Spins? How much is your active balance now, please?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Mchoffi,

We have gone through your account, as we could see that you had generated the winnings from no deposit free spins that's why your winnings had been voided and left 50euro in your casino account which was maximum allowable amount from non deposit free spins. Please read our bonus term as follows.

  2.2.9. For players who make a profit from free spins that are without deposit requirement at Locowin.com, the largest possible payout is 50 EUR (or the equivalent in any other currency).

Best Regards,

Locowin Casino.

Thank you, Locowin Casino team, for your assistance. I have adjusted the disputed amount from €500 to €50.

Dear Mchoffi,

Could you please confirm that you have received your applicable winnings? Thank you in advance.

Dear Mchoffi,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.