Lucky Owl Club Casino - El jugador aún no ha recibido las ganancias.

I am not so worried about not receiving my withdrawal yet. What is wrong is that I was told the day I won 125 to submit my verification documents to this email they sent me. I chatted with customer service many times and they were always available within minutes. Now when I go onto the site and try the live chat no one will even respond. They won’t answer any questions they just have ghosted me. That is what this complaint is mostly about. If they would just tell me to wait or anything then I would understand or feel better. Like I said though I can’t get a response on live chat or emails. Nobody will respond. Before i deposited and won they were there whenever you needed them. I’ve seen countless complaints now saying the same thing. This site got high ratings on another review site and I never checked here. I wish I did. I deposited 25 dollars with no bonus attached so I didn’t have to worry about crazy rules. I would just like someone at the site to tell me what’s going on. Thank you.

Dear Bripre84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

if you look here you can see where I went on as a guest and got a response because I asked how do i deposit. I was then asked by Grace the customer service representative what my email was. I gave her mine and instantly she left the chat. So this is very shady and suspicious. They will not speak to me at all. Anywhere. That is my problem. I know it takes a while sometimes for withdrawals but whatever is going on here is bad.

This casino just will not answer in live chat. They will not answer my emails. Again since this complaint they will not acknowledge me at all. They just ignore me and every time I go in to speak I always start with "hello, how are you today. Could someone look into what’s going on with my account and withdraw." Then there is just nothing. Ever. Other people need to know not to deposit here. I am on around 70 casinos and have never had a problem because I don’t use bonuses. These people are terrible and should be shut down. They respond when you chat as a guest. Like i showed in that screenshot. Now I’m feeling like they stole my deposit. I was lied to from the beginning and now they don’t even have the decency to respond to me. Sorry excuse for human beings they are.

The amount is 110.00 not 125.00. I figured if I did something they may respond to me. But still nothing at all. They just won’t reply at all.

Dear Bripre84,

Have you received your withdrawal from the casino yet?