Megapari Casino - El jugador no puede retirar fondos debido a que falta la opción de pago.

Good day, I made a deposit on Megapari using Astropay. After a few hours, I tried to withdraw my earnings, as I have done on numerous occasions before, only to find the Astropay option no longer available. I reached out to customer service but they were unable to provide me with a solution to withdraw my money.

How is it possible that within a matter of hours, the option to withdraw money, which I have been using for a considerable amount of time for deposits, suddenly no longer exists?

I need a solution to be able to withdraw my money.

Buen día, realice un depósito en megapari mediante astropay, luego de unas horas, intenté retirarlo ganancia como ya lo hice en reiteradas oportunidades, y la opción de astropay ya no se encuentra disponible. Consulte con atención al cliente y no pueden darme una solución para poder retirar mi dinero.

Cómo es posible que en cuestión de horas, desaparezca la opción para retirar el dinero cuando hace bastante tiempo la utilizo para los ingresos y jamás desapareció ?

Necesito una solución y poder retirar mi dinero

Dear cinsoraya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake and it can change anytime.

Do I understand correctly that you have made successful withdrawals via Astropay before? Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello there, dear cinsoraya and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Good morning Kristina, I cannot enable another means of withdrawal since I would have to charge $500,000 to be able to withdraw my prize, since from what customer service tells me, you cannot withdraw more than what was charged, they suggest that I enable a means of withdrawal. new payment with the minimum charge, knowing that later they will not allow me to withdraw the entire profit. In other words, I would still not be able to withdraw my money, spending extra money uselessly.

Buen día Kristina, no puedo habilitar otro medio de retiro ya que debería cargar $500.000 para poder retirar mi premio, ya que por lo que me dicen de servicio al cliente, no se puede retirar más de lo cargado, me sugieren que habilite un medio de pago nuevo con el mínimo de carga, sabiendo que luego tampoco me van a permitir retirar la totalidad dei ganancia. Osea que estaría además de seguir sin poder retirar mi dinero, gastando dinero extra inútilmente.

Dear cinsoraya,

We sincerely apologize for the inconvenience you've experienced with your withdrawal. Upon reviewing your situation, I have been in contact with our payment team. They have informed me that, unfortunately, the AstroPay payment method is currently disabled and there are no plans for its return.

As a solution, we suggest making a minimum deposit using another payment method that suits you. After making the deposit, please ensure to wager the deposited funds. Following this, you will be able to withdraw the total balance in your account, which includes both the newly deposited funds and your existing balance.

We understand this situation may be frustrating and appreciate your cooperation. Please feel free to reach out for any further assistance or clarification.

Best regards,

MegaPari Team

Megapari team, will I be able to withdraw the balance I already have in the application? Because according to what they informed me, I would have to deposit and spend 500 thousand pesos to be able to withdraw 500 thousand pesos again with the new payment method.

I need confirmation that I will be able to withdraw my money before entering my balance again.

Equipo de megapari, voy a poder retirar el saldo que ya tengo en la aplicación? Por qué según lo que me informaron, tendría que depositar y gastar 500 mil pesos para poder retirar 500 mil pesos nuevamente con el nuevo método de pago.

Necesito que me confirmen que voy a poder retirar mi dinero antes de ingresar nuevamente otra vez saldo.

Good morning, I tell you that I made a minimum deposit through another means of payment and this time it allowed me to withdraw all my previous earnings.

I am very grateful to the Megapari team and especially to the Guru casino team, very attentive and committed to the complaints.

Thank you very much to both of you

Buen día, les cuento que realice un depósito mínimo por otro medio de pago y está vez si me dejó retirar todas mis ganancias anteriores.

Les super agradezco al equipo de megapari y sobre todo al equipo de casino Gurú, muy atentos y comprometidos con los reclamos.

Muchas muchas gracias a ambos

Hello everyone,

Thank you both for your replies and cooperation.

cinsoraya, can we now consider this case resolved?

Good day. Yes, it is already resolved.

Thank you very much, your help is very useful.

Greetings to both

Buen día. Si si ya está resuelto.

Muchísimas gracias, muy útil su ayuda

Saludos a ambos

Dear cinsoraya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru