Megapari Casino - La solicitud de depósito del jugador está retrasada.

Hello, good day

Today's date is 07/11/24

I would like to make a complaint about a deposit I made to my casino account via bank transfer from my Naranja X account.

I made the deposit for a total of $8000 Argentine pesos in the morning, and then submitted the deposit request to the casino to transfer the money to my account. I waited and waited as time passed, but the deposit still hadn't arrived. I checked the deposit methods and saw that the bank transfer option had vanished. By the afternoon, 9 hours later, I was notified that my request had been rejected. I checked the deposit options again, and the ones that had disappeared had returned. I resubmitted the request, and shortly after, I was told it was rejected again (and again some deposit options disappeared). An hour went by, and the money wasn’t refunded to my Naranja X account nor deposited into the casino account. I contacted support, and they kept telling me to wait 24 hours, but nothing ever happened. Please help me recover my money.

Hola muy buen día

El día de la fecha en que hago esto es el 07/11/24

Quisiera hacer un reclamo sobre un depósito que hice a mi cuenta de casino mediante transferencia bancaria desde mi cuenta de Naranja X

Hice el depósito por la suma de 8000$ pesos argentinos en la mañana, posteriormente mandé la solicitud de depósito en el casino para que me depositen el dinero, esperé y esperé mientras el tiempo pasaba no me llegaba el depósito todavía, me fijo en los metodos de deposito y veo que la opción por transferencia bancaria desapareció, en la tarde (9 horas después) se me notifica que mi solicitud fue rechazada, me fijo en las opciones de depósito y las opciones que desaparecieron volvieron, volví a mandar la solicitud y al rato me dicen que fue rechazada otra vez (también otra vez desaparecieron algunas opciones de depósito), pasa la hora y no me devuelven el dinero a mi cuenta de Naranja x, ni me lo deposito, me contacté con los de soporte y siempre me decian que esperara 24 horas y nunca pasó nada, ayudenme a recuperar mi dinero por favor.

Dear Nelson.U, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello yes, I contacted my provider and they say that the transfer was successful, since the receipt was successfully generated by the system, as the money was already transferred and they can no longer do anything, they say that the problem is with the casino for not depositing the money, help please, this never happened to me, every transaction I made was always successful.

Hola sí, me contacté con mi proveedor y dicen que la transferencia se realizó con éxito, ya que el comprobante fue generado exitosamente por el sistema, como el dinero ya fue transferido y ellos ya no pueden hacer nada, dicen que el problema es del casino por no depositarme el dinero, ayuda por favor, nunca me pasó esto, cada transacción que yo hacia siempre se realizaba con éxito

Please can you contact megapari casino so I can verify? Since they haven't deposited them yet, I just wanted to bet on my favorite team and that was the last 8000 ar$ left, one gets excited about having a good time betting on their teams and playing, I wanted them for the season that my team will play, I have already missed 2 games and the season is already over, I feel scammed and I haven't slept well for 3 days, please help me the worry about what happened to my money ruins my days, please help me, if you could contact Megapari casino... I would really appreciate the help.

Por favor, puede usted contactarse con el casino megapari para que pueda verificar? Ya que aún no me los depósitan, solo quería apostar a mi equipo favorito y esos eran los últimos 8000 ar$ sobrantes, uno se ilusiona con pasar un buen rato apostando a sus equipos y jugando, los quería para la temporada que jugará mi equipo, ya me perdi 2 partidos y ya se acaba la temporada, me siento estafado y no duermo bien por 3 días, ayúdenme por favor la preocupación sobre que le pasó a mi dinero me arruina los días, ayudenme por favor, si se pudiera contactar con el casino Megapari... Les agradecería tanto la ayuda

Hello, I report that my problem was solved after 4 days my money was deposited into my gaming account, what bothers me now is that the method by which I entered the money "bank transfer" disappeared along with the "market payment" method that I also used and others.

Hola, informo que mi problema se solucionó después de 4 días mi dinero fue depositado a mi cuenta de juegos, lo que ahora me molesta es que el metodo por el que ingresé el dinero "transferencia bancaria" desapareció junto con el método de "mercado pago" que también usaba y otros más

First of all, I am glad to hear that the problem with your deposit was resolved and the money is now in your casino account.

Regarding the payment methods available in your profile, please understand that the casino does not exclusively manage the variety and accessibility of payment methods. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Are there any other payment methods available for you in the deposit section?

Hi, yes, I do have other methods available. Thank you very much Casino Guru. If I have another complaint I will come back to this site.

Hola, si, si tengo otros métodos disponibles. Muchas gracias Casino Guru. Si tengo otra queja volveré a esta sitio.

Dear Nelson.U,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika 

Casino.Guru