Mr Bet Casino - El retiro del jugador se ha retrasado.

Dear annasadowskw,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Were you in contact with casino support regarding your payout and verification? What responses have you received?
• Post screenshots here or send the information and communication to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Dear annasadowskw,

Please understand that without explaining the situation in your own words, we won't be able to assist you effectively.

Please describe the situation you are facing and your efforts to resolve the issue in sufficient detail here.

I'll wait for your response.

Dear annasadowskw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got extra spins for depositing money from which I had 300 PLN so I went to another game and started playing and spinning this money when I defended and could withdraw this cash I went to another game where I played and I got 25,000 I wanted to withdraw because normally the money was as a real balance of the match I wrote to them on the chat how much I had to withdraw and it was 2000. After indicating that I wanted to withdraw the next day they took my money and wrote internal withdrawal

Dostałam za wpłatę pieniędzy dodatkowe obroty z których miałam 300 zł więc weszłam na inną grę i zaczęłam grać i obracać te pieniądze jak obroniłam i mogłam wypłacić już tą gotówkę weszłam na kolejną grę gdzie grałam o wpadło mi 25000 chciał wypłacić bo normalnie pieniądze były jako rzeczywiste saldo mecze pisałam do nich na czat ile mam do wypłaty i było 2000.po zaznaczeniu że chce wypłacić na drugi dzień zabrali mi pod.iadze i napisali wypłata wewnętrzna

Thanks for your reply.

Have you contacted the casino and asked for an explanation?

Do I understand correctly you won from a bonus, accumulated winnings, and completed bonus wagering ending with a balance of 25000 PLN?

Could you please share which bonus you activated and played and what were its associated rules?

Was any balance removed from your real money balance immediately after your bonus winnings were converted from bonus money to real money?

Did you continue to play with the money after the wagering requirement was completed?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Have you contacted the casino regarding the confiscation of your winnings? Have you received any explanation from them you might share with me?

If the casino cited any rules, make sure to include this information as well.

Please send the information to my email at tomas@casino.guru or post screenshots here.

Dear annasadowskw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.