Mr Sloty Casino - El retiro del jugador se ha retrasado.

The withdrawal was accepted 10 days ago but is still not completed.

Il prelievo è stato accettato 10gg fa ma continua a non essere completato.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

played with bonuses, but that's all correct. The win was accepted by the administration department and they confirmed it to me. It's just a matter of completing it. Usually after 2-3 days from acceptance, the request passes to a completed state and the credit takes place within a couple of days. It has now been 12 days that the withdrawal has been accepted, but has not been completed.

giocato con bonus, ma è tutto corretto. La vincita è stata accettata dal reparto amministrativo e me l’hanno confermato. Si tratta solo di completarla. Di solito dopo 2-3gg max dall’accettazione, la richiesta passa in stato completato e l’accredito avviene nel giro di un paio di gg. Ora è da 12gg che il prelievo risulta accettato, ma non passa in stato completato.

Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mario,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

Dear Mario,

based on your statement in another complaint we consider this case as resolved. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru