MyEmpire Casino - Los retiros de jugadores se han retrasado.

On the MyEmpire site, I have two withdrawal requests—one for 800 euros and another for 700 euros. The second withdrawal was requested via bank transfer. Neither of these amounts has been credited to me yet. Customer support keeps telling me to wait, but both withdrawals are still pending. It’s been a week now, and I'm getting seriously worried. Please help.

Sul sito myempire ho due prelievi uno da 800 e uno da 700 euro il secondo chiesto con bonifico bancario nessuno dei due mi é stato ancora accreditato l’assistenza dice di aspettare, ma sempre in sospeso …è passata una settimana mi sto preoccupando seriamente, aiutatemi

Dear Stellina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning first of all Thanks for the reply, the site does not require further checks, I understand the wait for the payment I know that the banking times can take days but the point is that they have not even been cleared and this makes me very worried because here they are not it's about €10, but it's about 1500... I would like to get the winnings back as it should be.

Buongiorno innanzitutto Grazie per la risposta, il sito non richiede ulteriori verifiche, capisco l’attesa per il versamento so che i tempi bancari possono richiedere dei giorni ma il punto è che non sono neanche stati bonificati e questo mi fa molto preoccupare perché qui non si tratta di 10€ , ma di 1500… gradirei riavere la vincita come giusto che sia.

Please help me the support always says delay delay doesn't provide explanations I'm very worried

Vi prego aiutatemi l’assistenza dice sempre ritardo ritardo non fornisce spiegazioni io sono molto preoccupata

Case solved thanks the money arrived

Caso risolto grazie i soldi sono arrivati

Dear Stellina,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru