MyStake Casino - El jugador tiene problemas para completar la verificación de la cuenta.

After withdrawing € 200 last week, this week they do not allow me to withdraw € 390 and they continually ask me to verify 4 credit cards used on my account.

Now a problem arises, 2 of these credit cards have been INVENTED by them, so that you cannot prove you own them (as they do not exist) and consequently you cannot withdraw.

Why am I so sure I only used 2 credit cards? Simple, I compared any deposit made by checking it on the Intesa San Paolo and Postepay application, and ALL the payments derive from these cards of mine.

I contacted customer support and they don't know how to tell me anything, in fact, they also say that I used 4 cards and to go and talk to the support.

Now, I have sent the screen of all the payments made on Mystake.bet from the applications of my banks and I have asked to compare them.

They no longer respond.

STAY AWAY TOTALLY, SERIAL SCAMS!

PS. If I have to add evidence that what I am saying is actually true I can also do it.

What they do is UNFAIR.

Dopo aver prelevato 200€ settimana scorsa, questa settimana non mi permettono di prelevare 390€ e mi chiedono continuamente la verifica di 4 carte di credito utilizzate sul mio account.

Adesso sorge un problema, 2 di queste carte di credito sono state INVENTATE da loro, in modo che non puoi dimostrarne il possesso (poiché non esistono) e di conseguenza non puoi prelevare.

Perchè sono così sicuro di aver usato esclusivamente 2 carte di credito? Semplice, ho comparato qualsiasi deposito effettuato controllandolo sull’applicazione di Intesa San Paolo e Postepay, e TUTTI i pagamenti derivano da queste mie carte.

Ho contattato l’assistenza clienti e non mi sanno dire niente, anzi, anche loro dicono che ho usato 4 carte e di andare a parlare con il supporto.

Adesso, ho inviato lo screen di tutti i pagamenti effettuati su Mystake.bet dalle applicazioni delle mie banche e ho chiesto di compararli.

Non rispondono più.

STATENE TOTALMENTE ALLA LARGA, TRUFFATORI SERIALI!

PS. Se devo aggiungere prove che quel che sto dicendo è effettivamente vero posso anche farlo.

Quel che fanno è INGIUSTO.

Dear manu040500,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are aware of using 2 of these 4 credit cards? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I understand what the problem is, but I don't understand how to fix it.

I paid through Apple Pay, which creates a virtual card for each physical card inserted, only showing only the last 4 digits.

Now, how can I prove that the 4 credit cards that result in them are actually 2 physical plus 2 virtual associated with these 2 physical ones?

Ho capito qual’è il problema, ma non capisco come risolverlo.

Ho pagato tramite Apple Pay, la quale per ogni carta fisica inserita crea una carta virtuale, solo che mostra unicamente le ultime 4 cifre.

Ora, come posso dimostrare che le 4 carte di credito che a loro risultano in realtà sono 2 fisiche più 2 virtuali associate a queste 2 fisiche?

Thank you for your reply, manu040500. Have you tried explaining this to the casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear manu040500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.