N1 Casino - La retirada del jugador se ha retrasado.

Ive been waiting for my money since 31.03.2022 - Apparently it depends on the bank, I called the bank and they don't know anything about it.

Username: a***2

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent you an E-Mail. I also sent you pictures of the chat with N1.

N1 Casino has confirmed the verification and withdrawal. Supposedly N1 is waiting for confirmation from my bank. I've written and called them several times, the bank doesn't know anything.

Ich habe Ihnen eine Mail geschickt. Ich habe Ihnen auch Bilder des Chats mit N1 geschickt.

N1 Casino hat die Verifizierung und die Auszahlung bestätigt. Angeblich wartet N1 auf die Bestätigung meiner Bank. Ich habe mehrfach mit denen geschrieben und telefoniert, die Bank weiß von nichts.

Thank you very much for your reply, Alexander. Do I understand correctly that this was your first withdrawal attempt? Could you please advise what is the current status of your withdrawal request? Is it still marked as pending in your account?

Yes, it's my first attempt. The status is: In progress. It has remained unchanged since 03/31/2022.

Ja, es ist mein erster Versuch. Der Status ist: In Bearbeitung. Seit dem 31.03.2022 ist es unverändert.

The picture shows the chat history a few days ago. I'm still waiting for the money (399 euros)

Das Bild zeigt den Chatverlauf vor ein paar Tagen. Ich warte immer noch auf das Geld (399 Euro)

Thank you very much Alexander for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alexander,

I looked at your complaint and will do my best to help you. I would like to invite N1 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings Alexander and Casino Guru!

The issue with the payout emerged on the side of the bank. We were assured that it is resolved now, that is why we are asking you to make a new withdrawal request; we will process it as soon as possible.

Please let us know when the money reaches you.

Best regards,

N1 Casino

I have already made a new withdrawal request. All documents have been uploaded, N1-Casino has confirmed that everything is valid and correct.

How long does it take for the money to be in my account? The bank has confirmed that they don't know about a withdrawal and transfers are usually not a problem. (Otherwise I will receive the money within a few days...).

Request for feedback!

Ich habe bereits eine neue Auszahlungsanfrage gestellt. Es sind alle Dokumente hochgeladen, es wurde seitens N1-Casino bestätigt, dass alles gültig und korrekt ist.

Wie lange dauert es, bis das Geld auf meinem Konto ist? Die Bank hat bestätigt, dass sie nichts von einer Auszahlung weiß und Überweisungen normalerweise kein Problem sind. (Ich erhalte sonst das Geld innerhalb weniger Tagen...).

Bitte um Rückmeldung!

The withdrawal request was rejected again even though everything was correct. HOW COME?

Die Auszahlungsanfrage wurde wieder abgelehnt, obwohl alles korrekt war. WIESO?

Dear Alexander, your withdrawal was processed on our side, please wait until the money reaches your bank account and inform us afterwards when it does, so we know that this issue was resolved.

I'll wait until the money is in the account and then let you know. I hope there are no more complications!

Ich warte nun bis das Geld auf dem Konto ist und sage dann Bescheid. Ich hoffe es kommt zu keinen weiteren Komplikationen mehr!

Dear Alexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Money is there. Thanks. Please close

Geld ist da. Danke. Bitte schließen

Dear Alexander,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru