National Casino - La retirada del jugador se ha retrasado.

Good afternoon I am recruiting every time the money was erected within a day now I am waiting for 3 working days and still my money has not been shown through the card. IS ON THE WAY WHILE MY BANK SEES NOTHING WITH THE ARN NUMBER WHAT HAPPENS IN THIS CASE

ΚΑΛΗΣΠΕΡΑ ΠΕΡΙΜΕΝΩ ΑΝΑΛΗΨΗ ΚΑΘΕ ΦΟΡΑ ΕΜΠΑΙΝΑΝ ΤΑ ΛΕΦΤΑ ΜΕΣΑ ΣΕ ΜΙΑ ΗΜΕΡΑ ΤΩΡΑ ΠΕΡΙΜΕΝΩ ΕΔΩ ΚΑΙ 3 ΕΡΓΑΣΙΜΕΣ ΗΜΕΡΕΣ ΚΑΙ ΑΚΟΜΗ ΤΑ ΛΕΦΤΑ ΜΟΥ ΔΕΝ ΕΧΟΥΝ ΦΑΝΕΙ ΜΕΣΩ ΚΑΡΤΑΣ ΕΓΙΝΕ Η ΑΝΑΛΗΨΗ ΕΙΜΑΙ ΤΟΣΟ ΚΑΙΡΟ ΠΕΛΑΤΗΣ ΤΟΥΣ ΔΕΝ ΑΝΤΙΜΕΤΟΠΙΖΑ ΚΑΠΟΙΟ ΘΕΜΑ ΤΟΥΣ ΤΟ ΛΕΩ ΚΑΙ Η ΑΠΑΝΤΗ ΤΟΥΣ ΕΙΝΑΙ ΟΤΙ ΕΙΝΑΙ ΚΑΘΟΔΟΝ ΕΝΩ Η ΤΡΑΠΕΖΑ ΜΟΥ ΔΕΝ ΒΛΕΠΕΙ ΤΙΠΟΤΑ ΜΕ ΤΟ ΑRN NUMBER ΤΙ ΓΙΝΕΤΑΙ ΣΕ ΑΥΤΗΝ ΤΗΝ ΠΕΡΙΠΤΩΣΗ

Dear mixalis679,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

nice i want to ask why they always did a business day and now they do not show when the money and they tell me to spend 3 and 5 days what may have happened I withdrew the money to mastercard card

ωραία θέλω να ρωτήσω γιατί πάντα έκαναν μια εργάσιμη ημέρα και τώρα δεν φάινονται πότε τα λεφτά και μου λένε να περάσουν 3 και 5 ημέρες τι μπορεί να έχει γίνει τα εχω αποσύρει σε mastercard κάρτα τα λεφτά

I fully understand your frustration, mixalis679. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Okay let's give them two weeks and I will send you again to tell you what has happened because this is not happening what they are doing to me now is illegal ..

Εντάξει ας τους δώσουμε προθεσμία δύο εβδομάδες και θα σας στείλω ξανά να σας πω τι έχει γίνει γιατί αυτό δεν γίνεται που μου κάνουν τώρα είναι παράνομο..

See what they are constantly saying all the excuses now involved their payment provider

1 2

Δείτε τι λένε συνεχώς όλο δικαιολογίες τώρα έμπλεξαν τον πάροχο πληρωμών τους

12

Please call them to tell us why they are constantly lying

Σας παρακαλώ καλέστε τους να μας πουν γιατί συνεχώς λένε ψέματα

See what they say all the changing dates of the provider's fault they tell me

Δείτε τι λένε όλο αλλάζουν της ημερομηνίες ο πάροχος φταίει μου λένε

mixalis679, have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Dear mixalis679,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.