NetBet Casino - El jugador ha sido acusado de abrir múltiples cuentas.

They say that a second account that was closed correctly in 2015 would belong to me. I played at Netbet a few days ago and won € 1200 plus my € 200 bet, i.e. € 1400

My account was simply blocked and my € 1200 are confiscated.

The casino has closed the account without evidence and is absolutely not ready to talk.

I need help.

Best regards

Man behauptet zu mir würde ein 2015 korrekt geschlossener zweiter Account gehören. Habe vor wenigen Tagen bei Netbet gespielt und 1200€ gewonnen plus meine 200€ Einsatz , sprich 1400€

Mein Account wurde einfach gesperrt und meine 1200€ sind beschlagnahmt.

Das Casino hat den Account ohne Beweise geschlossen und ist absolut nicht gesprächsbereit.

Ich brauche hilfe.

Besten Gruß

Dear Moneymeka,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://casino.netbet.com/help/terms-and-conditions/terms-conditions:

„By registering on a Website, the Player irrevocably authorises NetBet to limit the number of Accounts to a maximum of three (3) Accounts per IP address. The Player acknowledges and agrees that they shall not use an IP address that has more than three Accounts and that it is their sole responsibility to verify the number of Accounts with NetBet on such IP address prior to registering their own Account. In the event where a Player uses an IP address that has three or more Accounts with NetBet, we reserve the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet."

"A Player can only possess one Account with NetBet, and NetBet reserves the right to close all multiple Accounts that are open under the same name or connected to the same person. If a person has opened multiple Accounts, NetBet will have the right to take any action permitted under these Terms and Conditions, including that NetBet may credit the first Account that the Player opened with NetBet with the balances from the other Accounts that would have been closed. NetBet reserves the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet."

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

With your extract from the Netbet Terms and Conditions you are exactly right.

The casino shouldn't have just frozen my account because I didn't commit any fraud.

Even Netbet's terms and conditions say that the assets of the new would go to the old.

What was done to me is a very mean number.

To her question: 5 years is a very long time and I really can't remember it. I have siblings who are about the same age and who had access to mails 5 years ago.

love from!

Mit ihrem Auszug der Netbet AGB liegen Sie genau richtig.

Das Casino hätte mein Konto nicht einfach einfrieren dürfen, da ich ja keinen Betrug begangen habe.

Sogar die AGBs von Netbet sagen , dass das Vermögen des neuen dann aufs alte gehen würden.

Was mit mir gemacht wurde ist eine ganz gemeine Nummer.

Zu ihrer Frage: 5 Jahre ist eine sehr lange Zeit und ich kann mich wirklich nicht dran erinnern. Ich habe Geschwister die ungefähr im selben Alter sind und vor 5 Jahren sicher auch Zugang zu Mails hatten.

lieben Gruß!

Thank you very much Moneymeka for your quick reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you! Another info:

I didn't play with any bonus or anything else !!

The € 200 I deposited the days were "raw cash".

In other words, there is absolutely no justification for a scam such as multiple bonuses through multiple accounts ....

Danke! Noch eine Info:

Ich habe mit keinem Bonus oder sonstigen gespielt!!

Die 200€ welche ich die Tage eingezahlt habe waren „ raw Cash".

Sprich besteht absolut keine Begründung eines Betrug wie z.b mehrfach Bonus durch multiple Konten....

Hello Moneymeka1990.

In this case, the best would be to invite the casino representatives into the discussion and let them explained what happened and proof what they told you.

Yes gladly. Invite a representative and he should then conclusively explain why my 1,200 euros were embezzled because of a "AGB" violation.

Because, as you have already correctly stated, the terms and conditions of Netbet say something different under point 4.5 and I have certainly never committed a "fraud".

As I mentioned before, I didn't even play with bonus money.

I am very excited to hear from the casino representative.

I remain with kind regards,

Money.

Ja gerne. Laden Sie einen Vertreter ein und dieser soll dann schlüssig erklären, warum mir meine 1.200 Euro unterschlagen wurden aufgrund eines " AGB" verstoßes.

Denn wie Sie bereits richtig festgestellt haben sagt die AGB von Netbet unter Punkt 4.5 etwas anderes und einen "Betrug" habe ich sicherlich zu keinem Zeitpunkt begangen.

Wie bereits erwähnt habe ich nicht einmal mit Bonus Geld gespielt.

Ich bin sehr gespannt auf die Aussage des Casinovertretters.

Ich verbleibe mit freundlichem Gruß,

Money.

I would also like to say that I am really disappointed because I was generally satisfied with the Netbet offer. Great games from leading developers.

But how I was dealt with then I really cannot understand.

Netbet would have had a great and above all solvent customer in me.

Best regards,

Money.

Ich möchte noch dazu sagen, dass ich wirklich enttäuscht bin, weil ich grundsätzlich mit dem Netbet Angebot zufrieden war. Tolle Spiele führender Entwickler.

Aber wie dann mit mir umgegangen wurde kann ich wirklich nicht nachvollziehen.

Netbet hätte in mir einen tollen und vor allem Zahlungskräftigen Kunden gehabt.

Besten Gruß,

Money.

I would like to invite Eduard to the discussion.

Gladly, I am pleased to welcome him 🙂

Gerne , ich freue mich ihn begrüßen zu dürfen 🙂

We would like to ask the NetBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

We will check the case and get back to you with an update.

Thank you,

Eduard

Hello,

Luckily the case was under my attention as you also registered a complaint with ecogra.

Following duplicate checks performed on the player's account Moneymeka1990, the Financial department found the player has another account realmoneymeka.

The customer was able to register the second account due to registering with different details such as first name, email address, zip code, phone number and home address.

Under these circumstances, the customer's withdrawal of 1200.40 EUR has been cancelled and the deposit he made on our website of 200 EUR has been refunded due to breaching our website's T&C which clearly specify:

4.5 A Player can only possess one Account with NetBet, and NetBet reserves the right to close all multiple Accounts that are open under the same name or connected to the same person. If a person has opened multiple Accounts, NetBet will have the right to take any action permitted under these Terms and Conditions, including that NetBet may credit the first Account that the Player opened with NetBet with the balances from the other Accounts that would have been closed. NetBet reserves the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet. 

This being said you have breached our T&C and the decision is final.

Thank you,

Eduard

I quote from AGB 4.5:

.... NetBet can credit the first account that the player opened at NetBet with the balances of the other accounts that would have been closed.

What you did is simply take my € 1200 away and refer to an account from 2015, which 94% does not match my data.

You are already realizing that this is not correct. Your terms and conditions itself says in such cases that one of the double accounts is closed and the other is transferred with the credit.

My current player data is absolutely correct and verifiable.

Best regards

Ich zitiere aus AGB 4.5:

....NetBet dem ersten Konto, das der Spieler bei NetBet eröffnet hat, die Guthaben der anderen Konten gutschreiben kann, die geschlossen worden wären .

Was Sie gemacht haben, ist einfach meine 1200€ wegnehmen und sich auf ein Konto aus dem Jahr 2015 beziehen, welches zu 94% nicht mit meinen Daten übereinstimmt.

Sie realisieren schon, dass dies nicht richtig ist. Ihre AGB selbst sagt doch in solchen fällen das eines der doppelten Konten geschlossen wird und das andere mit dem Guthaben übertragen wird.

Meine Spielerdaten akutell sind absolut korrekt und überprüfbar.

Besten Gruß

Hello,

It is mentioned that we may credit, this depends on the situation. Also it is mentioned that "NetBet reserves the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet. "

And when it comes to the accounts being opened, considering that you have knowingly opened the account with other details so the system allows you to do so, is a breach.

This being said, your deposits have been refunded, meaning that you have registered no losses.

Thank you,

Eduard

Keep your money. 1200 € is gift 🙂

From 2021, online casinos from small islands in Germany will be history, just like in Switzerland.

Gauselmann Group (Merkur) will be the only ones with a license in Germany from 2021.

But you remain so (yet) enough countries, but I am sure that began from the end of the beginning 🙂

The case here can be closed. For my part, I don't want to know anything about online gambling anymore.

Good luck for the future 😉

LG

Behalten Sie Ihr Geld. 1200€ ist Geschenkt 🙂

Ab 2021 ist aus für Online casinos aus kleinen Inseln in Deutschland genau wie bereits in der Schweiz Geschichte.

Gauselmann Gruppe ( Merkur) werden ab 2021 die einzigen mit einer Lizenz in Deutschland sein.

Aber euch bleiben ja ( noch ) genug Länder, aber ich bin mir sicher, das der Anfang vom Ende begonnen hat 🙂

Der Fall hier kann geschlossen werden. Ich für meinen Teil möchte von Online Glücksspiel nichts mehr wissen.

Viel Erfolg für die Zukunft 😉

LG

We created our Fair Gambling Codex, to prevent players from making mistakes. And for casinos to understand how to make their terms user friendly and fair. In this case, the casino is saying that player breached number one rule from our codex: https://casino.guru/fair-gambling-codex-for-players

Only use your own name and correct personal details (address, contact information, etc.) when creating a casino account.

Could Moneymeka1990 confirms that in his other account he used a different name or surname?

Of course I used my real name in my account (2020). -> Verifiable

The supposed account from 2015 really has nothing in common with me .-> Verifiable

Not the first name, not the address, not the mail, not the game name. -Detectable

You can also clarify this in the background. Not here in the forum.

But as I said, I am weary of these discussions.

I accept that I was relieved of my € 1200.

I'm definitely not the first and certainly not the last to do this.

Best regards

Natürlich habe ich in meinem Account ( 2020 ) meinen richtigen Namen verwendet. -> Nachweisbar

Der vermeintliche Account aus dem Jahr 2015 hat wirklich nichts mit mir gemeinsam.-> Nachweisbar

Nicht den Vornamen, nicht die Adresse, nicht die Mail , nicht der Spielname. -Nachweisbar

Dies können Sie ja auch gerne im Hintergrund klären. Nicht hier im Forum.

Aber wie gesagt, ich bin mürbe von diesen Diskussionen.

Ich akzeptiere das ich um meine 1200€ erleichtert wurde.

Ich bin sicher nicht der Erste und sicher nicht der Letzte dem sowas passiert.

Besten Gruß

I have exchanged emails with the casino representative, and the problem here is that the casino believes that the player breached casino terms by creating a duplicate account with wrong credentials.

From player: he stated that only thing what was changed is his address and the old account was closed.

I would like to ask the casino representatives to send me the proofs about the differences in the user's registration.

Please Moneymeka1990, could you write here that you agree that we can see your personal information - the casino is worried about GDPR. 

Close the thread.

I give up the money.

my time is more valuable than dealing with it further.

thank you

Schließen sie den thread.

ich verzichte auf das Geld.

meine Zeit ist wertvoller als mich weiter damit zu beschäftigen.

danke

After the player request, we are closing the case.

We are very sorry for the troubles. The player can reopen the case any time.