Nomini Casino - El jugador se queja de que no recibió el bono de depósito.

I got to know the casino through Casino Guru, because of its high reputation, I believed I could trust it! For my first deposit, there was a 200% bonus for the casino, so I didn't have problems with any doubts I had, I decided then, before making the first deposit, to contact the chat, I asked if I needed a code to be entitled, the attendant said promptly no, I just had to make it from the minimum deposit and contact the chat again, and he would immediately credit the 200% casino bonus

I immediately made a deposit in an amount greater than the minimum to be entitled, 100BRL, when I returned to the chat to request the 200% casino bonus, the attendant simply replied that the casino decided not to give me the bonus offered and that he , as a chat attendant, there was nothing I could do about it, I thanked him and ended the chat. But I want to make clear my indignation with this casino, I have never been treated in any other with so much disengagement. I don't recommend it to anyone, I know great casinos, this is not the case!

Conheci o casino através do casino guru, pela alta reputação, acreditei poder confiar! Para meu primeiro depósito, havia um bonus de 200% para casino, para não ter problemas com dúvidas que tinha, resolvi então, antes da realização do primeiro depósito, contatar o chat, perguntei se precisava de algum código para ter direito, o atendente disse prontamente que não, bastava eu realizar a partir do depósito mínimo e contatar o chat novamente, que imediatamente ele creditaria os 200% de bonus de casino

Imediatamente fiz um depósito em um valor maior que o mínimo para ter direito, 100BRL, quando voltei ao chat para fazer o pedido dos 200% de bonus de casino, o atendente simplesmente respondeu que o casino decidiu não me dar o bonus ofertado e que ele, como atendente de chat, nada poderia fazer a respeito, agradeci e finalizei o chat. Mas quero aqui deixar claro a minha indignação com este casino, nunca fui tratado em nenhum outro com tanto descomprometimento. Não indico para ninguém, conheço ótimos casinos, não é o caso deste!

Dear ARARA11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

There were no explanations, the chat attendant simply said that the bonus would be made available as soon as the deposit was made and I contacted the chat to ask for it, so I did, deposited and requested the bonus as soon as the deposit was completed and the only response of the attendant was that the administration decided not to release the bonus, and that he (attendant) could not do anything about it

Não houveram explicações, o atendente no chat simplesmente, disse que o bónus seria disponibilizado assim que o depósito fosse feito e eu contatasse o chat para pedi-lo, assim fiz, depositei e solicitei o bonus assim que o depósito foi concluído e a única resposta do atendente foi que a administração resolveu não liberar o bonus, e que ele (atendente), nada poderia fazer a respeito

Thank you, ARARA11, for your reply. Is there any relevant communication that you could forward to petronela.k@casino.guru, please? How much is your active balance now?

After the big disappointment with the casino, my first attempt was to withdraw the amount I had deposited, but obviously it was not possible, I needed to play the amount first, so I did, my balance must be zero or close to that

Depois da decepção grande com o casino, minha primeira tentativa foi de sacar o valor que havia depositado, mas óbvio que não foi possível, eu precisava jogar o valor primeiro, então assim fiz, meu saldo deve estar zerado ou próximo disso

Attached I send screenshots of my conversation at the casino via chat

Em anexo envio prints da minha conversa no casino via chat

Dear ARARA11,

I'm truly sorry but if you have played your funds already there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear ARARA11,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.