Pacific Spins Casino - La verificación de la cuenta del jugador está retrasada.

What do I do when verification is suppose to be 3-5 days but it's going on 2 weeks and going to be a month soon? Do they have a verification deadline

Hello Deangelo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pacific Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

They asked for only ID pictures, and one with me holding the ID. I emailed them on the 8th and its still no response. Support tells me wait a week & instantly ends chat

Hello Deangelo,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Deangelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.