Sportiumbet Casino - Quejas de jugadores sobre promociones denegadas y mal servicio al cliente.

80 accumulated spins, 30 extra denied, 4 days so far without resolution.

Countless bad experiences with the most useless, rude, incompetent, and malicious Support; customer care is not a job they'll undertake in that department. Your time is worthless, ignored for over an hour, without any solutions; it's the daily bread of this platform once called Ganabet, where by the way you must take care to delete cookies every now and then. Pray that you're not abruptly logged out, forcing you to do the same old cookie clearing routine – now adding, that (at least the time you have) will not be possible for proper operation half an hour (if you're lucky).

One would think everything has its limit, but they didn't count on the platform's creativity to continue disappointing in bad ways. There are few occasions when a promo is applied without complications, daily; what they announce in terms and conditions will be this way...better forget it, it's going to be some other way. Denying daily spins seems reasonable to support because "you redeemed it a couple of times last week, and that daily promo is only applied once a month, and you already redeemed it four times the daily spin promo... of the slot of the month."

It's absolutely useless to send evidence as they do nothing more than discredit. Being arrogant, disinterested, and apathetic with your playtime, will be like every day, a constant bad experience.

80 giros acumulados, 30 adicionales negados, 4 días hasta ahora sin resolución.

Incontables malas experiencias con el Soporte más inútil, grosero, inepto y malicioso; dar atención al cliente no es un trabajo que vayan a realizar en dicho departamento. Sin que valga nada tu tiempo ignorando por más de una hora, sin absolutamente ninguna solución; es el pan de cada día de esta plataforma antes conocida como ganabet, dónde dicho sea de paso debes cuidar borrar cookies cada dos por tres. Y ruega que no te estén expulsando de forma abrupta al cerrar tu sesión, y tengas que repetir el mismo cuento chino de borrar cookies y ahora sumarle que (por lo menos el tiempo que dispones ) no será posible el correcto funcionamiento media hora ( si corres con suerte).

Uno pensaría que todo tiene su límite, pero no contaban con la creatividad de la plataforma para seguir sorprendiendo de malas formas. Contadas son las ocasiones que una promo fuera aplicada sin complicaciones, a la orden del día; lo que anuncian en términos y condiciones que será en tal cosa, mejor olvidarlo, que va a ser en tal otro lado. Negar giros diarios suena razonable para soporte porque "la semana pasada ya lo canjeaste un par de veces, y esa promo diaria solo se aplica una ocasión al mes, y tu ya la canjeaste cuatro veces la promo de giros diarios... del slot del mes."

Absolutamente inútil enviar evidencia pues no se molestan en hacer otra cosa más que desacreditar. Ser prepotente, desinteresado y apático con tu tiempo de juego, será como en cada día, una constante mala experiencia.

Dear jenriquelurz,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportiumbet Casino. I’m afraid I will need more information regarding your problem.

Please could you elaborate? 

• What does the disputed amount represent in this situation?
• Has the casino removed any winnings from your account?
• Which games did you play and which bonus have you activated?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear jenriquelurz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.