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I finished with the game required by the bonus of 25000 pesos, when I wanted to verify my account to make withdrawals they gave me long that my documents were wrong in what they did that they emptied my account leaving it at 0 without solving absolutely nothing by any means, terrible casino no trust

Termine con el juego requerido por el bono de 25000 pesos, cuando quise verificar mi cuenta para hacer retiros me dieron largas que mis documentos estaban mal en lo que hacian eso vaciaron mi cuenta dejandola en 0 sin resolverme absolutamente nada por ningun medio, pesimo casino no confien

Hello Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Carlos. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Carlos!

From now on, I will take care of your complaint. I would like to invite Ganabet Casino's representatives into this discussion in order to help us resolving the issue.

nor to answer are ...

ni para contestar son...

and his answer is going to be "it can't be done even though you appear there"

y su respuesta va a ser "esque no se puede aunque te aparesca ahi"

as I WON them they do not find what to do

como les GANE no encuentran que hacer

We would like to ask Ganabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.