Sunrise Slots Casino - La retirada del jugador se ha retrasado.

The withdrawal of funds from 29-9 has been approved but not credited to my wallet, In chat I am constantly told that my request has escalated and I will be paid soon, every day the same excuse

Dear lazarosbot,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Withdrawal approved on 9/29, my account was fully identified, However The winnings have not been credited to my wallet.

In today's question in chat they told me that they sent the money on October 19, of course this is a lie as nothing appears in my wallet, they also gave me 50 free chips for my patience

They are scammers

Thank you very much, lazarosbot, for the update. Could you please advise which payment method you have opted for?

Bitcoin withdrawal method

Μέθοδος απόσυρσης με bitcoin

Thank you very much, lazarosbot, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello lazarosbot,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Greetings all,

I can confirm that payment has been released by the casino to our 3rd party payment providers for disbursal as wire transfer to the Revolut account on file. As a general rule once payment is released to the 3rd party we are looking at 3-10 business days before it arrives in the bank account.

Best wishes,

Nick and Sunrise Slots

What the spokesperson says is lies, the withdrawal request was made by cryptocurrency method was not made by revolut, Neither in my crypto wallet is there any traffic from the company nor in my account revolut, they are liars.

Dear lazarosbot,

I understand your concerns, but as the casino confirmed, the payment has already been released. Could you please update us once you have received the payment?

I would also like to ask the casino for a reason why the payment method has been changed to Revolut?

Thank you both.

Kind regards,

Tomas

I can say with confidence that no credit was made from the casino to my revolut account, if this is the case the casino will give me the transaction number to cross-check with the revolut ,

Also if the representative wants to show All the conversations I've had with the chat for the next potential sunriseslot client to see that he doesn't know what's waiting for him in a possible money withdrawal request..

Dear lazarosbot,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas