Tornadobet Casino - La autoexclusión del jugador falló.

Good afternoon.

I have an account at tornadobet casino and I have tried to close it several times due to gambling addiction. It so happens that, as I have this addiction, I ask to reopen, and they reopen my account immediately, which leads to more losses. At the moment I don't know what to do to stop, as they don't close my account permanently, but they reopen whenever I ask, which is causing me a lot of problems.

Could you help me? Attached emails proving account closure requests (numerous) and reopening...

Boa tarde.

Tenho uma conta no casino tornadobet e já a tentei fechar várias vezes por motivos de vício de jogo. Sucede que, como tenho esse vício, peço para reabrir, e reabrem-me a conta imediatamente, o que me leva a mais perdas. Neste momento não sei o que fazer para parar, uma vez que não fecham a minha conta definitivamente, mas reabrem sempre que eu peço, o que me está a causar muitos problemas.

Será que me podem ajudar? Envio em anexo emails comprovativos de pedidos de encerramento de conta (inúmeros) e de reabertura...

Hello playerfromportugalmn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tornadobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the first you requested a self-exclusion? How exactly did you request for it - live chat or e-mail? Did you ever mention to the casino that you have gambling addiction or issues?

Looking forward to your answer.

Regards,

Nick

Good afternoon... I've had a casino account for a few years now. And I had already asked for self-exclusion more than a year ago. However, I asked to reopen, maybe in June, and since then I've been going back and forth between opening and closing my account.

Many times I have warned the casino that I have problems with gambling addiction, either via chat or email.

Thanks

Boa tarde... Eu ja tenho conta no casino ha uns anos. E ja havia pedido autoexclusao ha mais de um ano. Entretanto pedi para reabrir, talvez em junho, e desde aí ando num vai e vem de abre e fecha a minha conta.

Por muitas vezes eu avisei o casino ter problemas de vicio de jogo, quer por chat quer por email.

Obrigado

Hello playerfromportugalmn,

Can you please advise if your account is now closed and how fast did they close it after your request? Were you able to reopen it since?

My account is constantly closed (at my request) and reopened (at my request). Yesterday, just to try it out, I asked for it to reopen, and it was reopened immediately, no questions asked.

A minha conta está constantemente encerrada (a meu pedido) e reaberta (a meu pedido). Ontem, apenas para experimentar, pedi para reabrirem, e foi reaberta imediatamente, sem perguntas.

Thank you playerfromportugalmn for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello playerfromportugalmn,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear playerfromportugalmn,

Thanks for sharing your feedback on TornadoBet casino.

We are sorry that your experience with TornadoBet didn’t quite match your expectations.

Please be advised that your account at TornadoBet has been closed on a permanent basis, without the possibility to be reopened.

Regards,

TornadoBet Casino Team

Hi playerfromportugalmn,

please, could you confirm?

I confirm. Thanks

Confirmo. Obrigado

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards, Jozef

jozef.k@casino.guru