Unibet Casino - Se ha retrasado el pago de las ganancias del jugador.

unibet won't let me withdraw my money. The total amount on the account is PLN 20,000. On December 9, I was asked to take a photo with the ID next to my face, which was delivered immediately (I also took a photo with the back of the ID on purpose because I had previously taken a photo with the front). The verification time shown for acceptance is from 2 to 5 days, 6 days pass and Unibet cannot answer the question what it is about. The problem is definitely that I won. After reading other opinions, if unibet does not solve my problem within this week, I will inform all websites in the country about their actions. Support cannot answer any questions. There is no specific verification time either, it can take ages.

Dear 312emdek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

According to the information on the website, it should take up to 5 days. If the company cannot provide information, my concerns are justified. I don't understand such behavior. I will wait 14 days, i.e. until December 23, and then I will contact you.

Dear 312emdek,

Have you received your withdrawal from the casino yet?

YES , It took about 10 days but the casino verified my account.

Dear 312emdek,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru