VegasJackpotHub Casino - El jugador enfrenta un retraso en el retiro después de múltiples solicitudes de depósito.

I played on $58 free welcome bonus, satisfied playthrough and won $6309. After checking that I did everything right, I requested a withdrawal. I was advised that I needed to only make a $55 deposit to verify my bitcoin account, which I did on 8/27. Before making the deposit I double checked with Danielle on live chat and was assured that after the verification I would receive my money. They advertise payouts in 5-30 minutes and after about an hour, I inquired as to where my deposit was. She asked if I had received either a phone call or email to verify my withdrawal, which I hadn't. I then went to bed. When I woke up, I got on live chat again and was told I needed to make another deposit of roughly $130 and THEN I would get my money. Of course I didn't send them anymore money, and requested my $55 to be refunded.

Hello finngrl1965,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please forward a link of the casino as I could not locate it? Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Are you still able to login? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Vegasjackpot.com./#/. My bitcoin account was verified 8/27. I am still able to log in but have no balance. I spoke to them today. I have requested my $55 deposit be refunded as I got nothing for it and I am not going to spend anymore money there. I told them if they refunded my $55 I would not pursue this any further. They refused. So I am going ahead on it.

And yes, I got an invitation from the casino. I will try and send a screen print.

Do you want copies of the email correspondence?

Hello finngrl1965,

Do I understand it correctly that even your deposit got deducted by the casino or what happen with it?

My deposit was taken, yes.

Thank you finngrl1965 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you finngrl1965 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask VegasJackpotHub Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter