Wildz Casino - El retiro del jugador ha sido bloqueado debido a una verificación incompleta.

I was requested to provide source of wealth to wildz casino, which I was more than happy to do i proved my last wages and government pay. In which this wasn't enough and they requested my a tax return which When I sent they then said that this didn't show my losing for the months of march to June, I have now sent through my bank statements proving that I had more than enough money for these looses in my account for those months and where the money came from, In which I'm still getting denied my withdrawal saying they need more documentation and I have nothing else to show. I don't not know what to do now as I have $1000 sitting in my wildz account I can not get out.

Dear Libbux445, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? What other documents has the casino requested that you have not submitted yet?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear Libbux445,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.