ZetCasino - El jugador no puede acceder a la cuenta para retirar fondos.

Hi

I have been using Zetcasino gambling site and now when I try to login they kicked me out. I just want to withdraw the money I have there $2653, but they logged me out. Complete scam. Plz help me get my money back. Thanks

Ilan

Dear pay4hw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I have used the casino. Slots and games . Also I passed the verification. I have heard a lot of bad things about this website … others have been scammed. I need this money to pay rent and put food on the table. This is horrible.

Thank you very much for your reply, pay4hw. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi I can’t contact the casino becaus they have kicked me out so I can’t go into live chat with them. They have done so with our warning.

thanks

ilan

Thank you very much, pay4hw, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you pay4hw for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ZetCasino for their help in resolving this complaint. We would like to know why was the player blocked and what can we do to help them withdraw their winnings.

Thank you!

Dear all,

Thank you for reaching out!

Please be informed, that the customer's account was closed in accordance with the following point of our Terms and Conditions, accepted by the customer upon registration:

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

After checking the customer's account, however, we see that there is no active balance, as all the funds have been manually withdrawn to the customer's bank account on the 7th of July. We kindly ask you to confirm that no funds have been received, and inform us, so that we can investigate further.

Thank you in advance.

Best regards,

ZetCasino Customer Suppor

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I didn’t receive any money. They are lying, they have been a fraud from the start. Check their Google reviews you will see. SCAMMMN

Dear all,

In order for us to check the transaction further, we have sent an email, requesting the Bank statement from the customer for the months of July and August.

Looking forward to your return.

Sincerely,

ZetCasino Customer support

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.