21 Grand Casino - El hermano del jugador ha obtenido acceso a la cuenta del casino.

My brother was playing my game while I was on the toilet and he spent all my money on my account

Dear Austin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, we’re not in position to help you. Please understand that providing access to your account to a minor, you seriously breached terms and conditions which you have accepted during the registration https://21grandcasinos.co/en/terms :

"If the Player has allowed or permitted (intentionally or unintentionally) another player to play on their own Casino account."

The only thing that I would strongly recommend you is avoiding this kind of action in the future. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Austin,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.