24betting Casino - La cuenta del jugador se cerró antes del retiro.

first they said it will take 48 hours and suddenly they closed my account permenantly without any notification or warnings

Dear khalikmamu0, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input the relevant details that the bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

I already talked to them , they are not answering just said that they blocked my account permanently

Thank you for your email. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

With bonus and nobody playing with my ip but wifi sometimes same in office

Do I understand correctly that more people from your office are playing at this casino?

Do you use the same device?

Have you and your colleagues taken any bonuses?

Have you and your colleagues used the same payment method or card for depositing into the casino?

No we don't use same devices, we don't use same payments cards, they just blocked my account without any proof and my 2000 inr

Thank you, khalikmamu0, for your response.

I’d like to invite a representative of 24betting Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the player's multiple accounts? My email address is veronika.l@casino.guru. Thank you very much in advance.

Such a fraud casino I never saw such a fraud casino I played with so much money I lost and they mo**** blocked my account permanently without any proof such coward , I will complaint about it in cyber security look at your ratings mothe**** have you have little shame company running by government, such a looser company, I lost everytime and when I was getting bonus they blocked me without any proof just blocked without warning such a coward action you fu*****

Please someone help to ban this 23 betting casino website, his employer calling me and said playing with us good but you are whore

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

i think they are planting false proofs thats why taking too much timing

They don't gonna answer, they are fraudsters

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards

Veronika