7BitCasino - El jugador aún no ha recibido las ganancias.

i won $1500 and then went to withdrawl but they said i need to do KYC verification which i sent them everything they asked MULTIPLE times

they said they need my bank statement that has my debit card on it but i went into the branch and requested that and i also called my online bank about 15 times and they said its impossible to get something like that

i took photos of my bank card and gave them bank statements showing i deposited money onto their online casino

seems like they are giving me the run around every way possible that way i dont get the $7,000 i won from them

if theres someone i can call or legal action i would love to move forward considering thats alot of money for me

please any information or help would be appreciated

ive went back and forth about 65+ emails with them and they keep repeating the same message which is getting annoying and its impossible to talk to someone who works there at 7bitcasino

Dear kasperknight,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

that's not what happened.....

i deposted 75 canadian onto there site and then they made me go get confirmation receipts from my bank but the currency conversion said like 82.71 because of the currency exchange so thats their reason for not verifiying me with the KYC multiple times

also they confiscated the money out of my account and i havent heard much from them even after i tried working it out

i don't know why they are so highly rated on here when you can go to google and type in 7bitcasino and you can see how many people on different forums and reddit have been scammed by them

when i was done betting i had $9,400 in my account but the last screenshot i took was around $7,400

please help me get this resolved

i have as much proof as needed and about 200 emails going back and forth with their customer support team

Thank you for your reply, kasperknight. Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and successful verification? Have you provided any other documents to verify your identity? Have they all been approved?

i gave them photos of my bank card, photos of my ID, selfie with ID, i gave them bank statements and confirmation statement of the deposit i put onto their website

also i can't even sign into their website anymore its like they locked me out of my account or something it doesn't even give me the option to login/signup

not sure whats going to happen but i hope we can figure something out

i have lots of evidence so does the internet if you search '7bitcasino real or fake'

did everything they asked and it still wasnt good enough and now my account is all jacked

please help

heres the proof that i cant login/signup anymore and i checked on firefox, google chrome and microsoft edge and having the same issues

has nothing to do with my computer i have a feeling they seized the money or my account

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

they haven't been any kind of assitance this whole entire time so what makes you think they are going to help me get my account/funds?

i'll send them a message now regarding this and then any updates i will forward you're way

this is getting ridicolous considering 3/4 of the internet has vouched they are SCAMMERS

why don't any of these other casinos have terrible views, it's because they are legit unlike 7bitcasino

thank you

they closed my account randomly.......... looks like they ARENT trying to pay me anything

attached a photo here and i sent one to youre email

Did the casino provide any clarification or Is this the only explanation you received regarding the blocked account?

that's all they had to say to me and they haven't responded since

so they deleted my account with my balance on it or they confiscated the money than they deleted my account

but i never asked them to do anything to my account so why did they?

just makes them look really guilty

Thank you very much, kasperknight, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

is there any kind of update about the case?

been about a month now and absolutely nothing has came out of it

Hello, kasperknight,

I am sorry to hear about your unpleasant experience.

Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear 7BitCasino team,

Could you please provide us with a more detailed explanation of the player's situation?

Why has the user's account been blocked/closed and the disputed winnings confiscated?

If the funds were completely lost by playing, can you prove it?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

i asked them these same questions and they kept giving me some run around same reply

would like my funds please

they closed my account with $9,00 winnings on it and then im no longer to access the website or even login because they randomly deleted my account without me even asking them to do so

pretty much are doing everything in there power not to pay me

they closed my account with my funds on it... not sure what else to say

the company owes me money and im willing to even negotiate if i can't get the full $9,000

some of the money is better than nothing

any updates?

it's been about a month already not sure why this is taking forever to resolve

Dear Casino Guru team and kasperknight,

We thank you for the opportunity to shed some light on this situation and answer your questions.

First of all, we would like to inform you that there was no T&C abuse on the part of the player. However, one of the rules of our terms and conditions is that the Casino reserves the right to close the Player Account and to refund the amount on account balance, subject to the deduction of relevant withdrawal charges, at the Casino's absolute discretion and without any obligation to state a reason or give prior notice. You can see this rule in the following screenshot: https://prnt.sc/hE4vKdOHQtLl or at the following link: https://7bitcasino.com/terms-and-conditions. Due to this rule, the player's account has been closed by the administration's decision.

We would also like to inform you that at the moment the details have been sent by our team to Branislav by mail. Since the information provided by mail is not public, the publication of this data may be a violation of GDPR policy.

We hope that this response may answer the questions raised earlier. If you need additional details and clarifications, we ask you to contact us.

Best regards,

7Bit Casino team

so you can close my account and take my funds just because?

wtf

i don't think thats fair at all you guys are technically scamming

all over the internet you have horrible reviews from hundreds of people

Dear kasperknight,

I am sorry for the delay. As for your question - the casino has the right to close any account at any time, without giving a reason, but they have to pay out the remaining balance if there is any and if no rules were breached. However, if there are no funds in the account, yes, they can close the account at any time - since there is nothing to pay out, in such a case, the casino has no more obligations to a player.

Unfortunately, after gathering all the necessary information and data provided by the casino, we are closing this complaint as unjustified - there were no winnings in your account at the time your account was closed. After you cancelled your withdrawal, all the funds were lost by playing, mostly in Plinko. High bets of $100 were lucky and they really won significant winnings, but on the other side, the bets of the same amount caused a significant loss later.

The casino acted in accordance with its terms and conditions, and we accept their decision to close your casino account. There is nothing to pay out and nothing to solve. I cannot believe that the disputed amount represents winnings that had been lost by playing.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, 7Bit Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru